Premium Support Specialist, Automotive

Autodesk Inc. Portland , OR 97228

Posted 3 months ago

Premium Support Specialist, Automotive

Location: Portland, OR- United States

Job ID: 19WD35390

Global Product Support @ Autodesk

Global Product Support (GPS) is a dynamic team of product, industry, and workflow experts responsible for delivering our Enterprise Priority Support services to our most strategic customers. We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our enterprise customers to maximize the business value and adoption of their technology investments.

GPS is part of our Customer Success organization and our 2000 person Worldwide Field Operations division.

Position Overview

Enterprise Priority Support is responsible for resolving Enterprise-level customer issues through an empathetic approach. You will provide strategic technical advisory services and support to maximize our customers' investment in Autodesk solutions.

We are looking for a professional with Automotive Design experience, supporting a broad range of technologies in large-scale enterprise environments. We are seeking a highly motivated individual who can build relationships at technical level to support strategic accounts' successful adoption of Autodesk solutions.

Responsibilities

  • Respond to support requests for our Enterprise customers

  • Prioritize critical technical issues and monitoring of service level compliance

  • Perform root cause analysis to mitigate re occurrence

  • Trend analysis of customer issues; maintain support insights for account team

  • Advance customer issues to senior staff as required

  • Research, verify and document product defects

  • Actively handle personal backlog of support requests

  • Document support interactions in a company-wide case management system

Minimum Qualifications

  • Bachelor's degree or equivalent experience in Automotive Design, mechanical engineering, or related field

  • Advanced knowledge of the Automotive industry needs, pipelines and workflows

  • 2 years of experience in surfacing as CAS or Class-A Modeler using Autodesk Alias

  • Strong communicator and able to build relationship at all levels, taking initiative

  • Demonstrated ability to build and maintain strong relationships with enterprise customers

  • Demonstrated motivation to learn new skills and technologies

  • Strong troubleshooting and analytical skills

  • Must be flexible, decisive, self-motivated and proactive

  • Comfortable with ambiguity and working through change while driving results

  • Excellent Team player, enjoying supporting and interacting with other members of a global, shared responsibility team

Preferred Qualifications

  • Experience scripting with Python for VRED, Maya, or 3dsMax

  • Expert knowledge of Autodesk Alias

  • Knowledge of Autodesk VRED

  • Language skills English, additional languages

  • Courage: The passionate self-belief and trust necessary to be bold and brave in one's actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results

  • Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes

  • Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome

  • Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes

  • Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world. '362328


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Premium Support Specialist, Automotive

Autodesk Inc.