Premium Services Account Manager

POSITION SUMMARY:

This position is responsible for the retention of our premium season ticket account base and for generating new business revenue from existing and new accounts through the sale of season tickets, partial plans, group tickets, and additional premium inventory. The position will be focused on maintaining and increasing the overall season ticket renewal percentage of the organization as well as creating one-of-a-kind experiences for our most premium accounts.

ESSENTIAL JOB FUNCTIONS:

• Provide exceptional customer service while developing strong relationships with all front row, floor seat, and F-150 Club Maverick Members.

• Maintain ongoing communication with the account base through a variety of channels including phone, email, text, and office/home visits in an effort to build strong, lasting relationships.

• Manage the VIP Lounge and Angel's Envy Lounge for all Mavericks home games.

• Assist in the development and delivery of customized programs, benefits, events, and communication plans designed with the desired outcome of Club Maverick Member Loyalty.

• Plan, budget and execute a micro-event during the offseason designed to keep our members engaged.

• Meeting or exceeding aggressive daily call volume goals.

• Achieving or exceeding yearly renewal and sales goals

• Attend sales and service-related team and community functions to generate and maximize prospective sales opportunities.

• Consistent and disciplined approach to reach frequent touchpoint goals for assigned accounts.

• Maintain accurate records of all clients and new prospects with our CRM system.

• Perform other duties as assigned by management.

REQUIRED SKILLS AND ABILITIES:

To perform this role successfully, an individual must be able to perform each essential job function with a combination of account management and customer service skills as well as the following:

• Required to work home games to service season ticket holders - including nights, weekends, and holidays.

• Excellent listening and communication skills.

• Time management and delegation abilities.

• Servant leader mindset with the ability to jump in and help solve challenges.

• Proven experience in building and maintaining positive relationships with season ticket holders.

• Proven track record of achieving sales and service goals and maintaining consistent success.

• Dependable and professional attitude to always provide a positive image of the organization.

• Outgoing personality and excellent relationship-building skills with the ability to build relationships via phone calls and face-to-face meetings.

• Positive demeanor to handle and resolve customer concerns as they become present.

• Ability to take initiative and dedication in achieving objectives and goals.

• Excellent customer service skills.

• Strong work ethic is a must.

• Must have a team player mentality to ensure everyone is focused on achieving common goals and objectives.

EDUCATION AND EXPERIENCE:

• Bachelor's degree from an accredited college or university in Sports Management, Business, Marketing or a related field

• 2 or more years of proven sales and/or customer service experience or currently in a full-time sales or service position within a sports organization

• Computer knowledge, including Windows and Microsoft Office.

PHYSICAL/TRAVEL REQUIREMENTS:

• Standing for extended periods of time.

• Ability to lift up to 15-20 lbs.

• Travel required to visit clients throughout Dallas and surrounding areas.

JOB TYPE: Full-time

The Dallas Mavericks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.