Premium Service Coordinator | Moody Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

This position is responsible for servicing the needs of existing Premium Members with exceptional customer service via phone, email, in-person interactions, and web chats, and maintaining constant contact with accounts. The ideal candidate has experience with premium service and is a professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to drive revenue and retention. The position is to be a key contributor to the premium team.

This role will pay a salary of $19.95.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job listing expires after Sept 15th, 2024

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.

Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women's and Men's basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.

We want you to join our team and create the most electric entertainment experience in the nation.

Visit www.moodycenteratx.com to learn more about our mission to be #BeATXcellent.

For additional information and news, follow @moodycenteratx on Facebook, Instagram, Twitter, YouTube and Tik Tok.

Responsibilities

• Manage relationships with new and existing premium members to create memorable experiences for clients and share best practices related to specific goals and initiatives.

• Fulfill member requests and quickly respond, resolve, and anticipate customer needs via phone, email, web chat, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes.

• Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue and meet/exceed sales appointed goals.

• Leverage relationships with new and existing premium members to generate incremental and new revenue through selling premium inventory.

• Utilize Salesforce to log interactions and important information with customers to enhance customer service efforts.

• Assist in managing member agreements and corresponding invoices, including having an understanding of their contracts, account information and invoices as needed in collaboration with the sales team.

• Serve as a point of contact for premium clients and liaison for the premium department.

• Provide support in performing all necessary informational email communications with premium members.

• Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Moody Center associates across various departments within the organizations.

• Participate and contribute to daily and/or weekly to team meetings and training sessions.

• Perform other related tasks as assigned.

• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the building, long periods of standing.

Qualifications

• Bachelor's Degree in Business, Sports Management, Marketing or other related field preferred. Relevant experience may be substituted as appropriate.

• Experience in professional sales and service experience in sports & entertainment preferred.

• Experience with ticketing and CRM systems preferred.

• Demonstrated ability to establish solid business relationships.

• Strong knowledge of service principles.

• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

• Ability to work independently and within a team environment.

• Ability to work flexible hours including evenings, weekends, and holidays.

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.