Oakview Group Fort Lauderdale , FL 33301
Posted 7 days ago
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
As the Premium Club Manager, you will be responsible for leading the team in our catering and club locations at DRV PNK Stadium, We want to achieve the best game day experience for our premium guest. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background. Previous large venue club experience is welcomed.
This role will pay a salary of $65,000 to $75,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
job expires 8/31/2024
Responsibilities
Overseeing all aspects of all club locations
Ensuring the recruitment and training of team members in our standards and procedures
Working with the location leadership team to continual drive improvements in guest satisfaction
Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
Building relationships with our premium club guest and there families
Partnering with the culinary team to oversee the development of menus for all club spaces
Ensure the availability of printed collateral to support promotions and premium offer communication
Ensuring all aspects of club operations are in line with OVG standards
Attending and leading BEO meetings to plan for upcoming events
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
Conducting progressive coaching with team members
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Managing team member breaks
Overseeing recruitment activities for team members
Holding pre-shift meetings to set the tone for events
Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
Overseeing service standards during events to ensure a high standard of guest experience
Ensuring accurate end of month inventory completion
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Managing team member scheduling in line with demand forecasts
Other responsibilities and duties as assigned
Qualifications
Minimum of Associate's Degree preferred
Three to five years fine dining restaurant management, Club experience or catering in a large stadium or arena.
Comprehensive food and wine knowledge.
Requires operations management experience with purchasing knowledge
Excellent communication and computer skills are needed, including knowledge of MS Office products
ServSafe Certified preferred
Must be able to work flexible hours including nights and weekends in addition to normal business hours
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oakview Group