Premier Trust, Director - Account Opening Unit Manager, LA based
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Reporting to the Managing Director of Premier Trust Services, the Account Opening and Closing Unit Manager is responsible for managing staff in a centralized environment and supervising all functions required for opening and closing accounts in accordance with Bank policy, procedures and regulatory requirements for all Investment Management & Trust (IM&T) products of Trust & Estate Services (TES). The incumbent is responsible for managing strategic initiatives for the unit in collaboration with management and developing procedures and workflow designs to increase efficiency and quality control of the account opening and closing functions. The incumbent must possess a strong knowledge of fiduciary products, regulatory requirements, process engineering, cross-sell, and the sales culture of a wealth management platform.
Account Opening and Closing Unit:
Increase efficiency by identifying and coordinating all functions required to open a new account and close an account for all IM&T products offered by TES
Continually evaluate and improve efficiency, accuracy, and quality control of: workflow design, work product, inquiry responsiveness, time required for new account set up and account terminations, transparency to relationship managers (RMs), coordination with other business units of the Bank and outside vendors
Oversee specific functions, including but are not limited to: maintaining contracts, forms and documentation utilized in the opening and closing process; setup, funding and safekeeping of assets; initial account coding; opening and closing tracking reports delivered to management and RMs; resolution of unusual or complicated barriers to account opening, account closing, and administrative procedures; coordination of Committee approval and pre-acceptance authorizations; and adhering to Bank Secrecy Act, Know Your Client Due Diligence, and Privacy requirements
Partner with RMs and sales staff to contact clients, center of influences, trust system / operations staff, outside vendors, management, etc. to research and respond to issues and ensure high quality client service
Ensure strong focus on the Bank's soundness through a demonstrated knowledge of and sensitivity to the current regulatory environment, recognizing and proactively addressing risk (including but not limited to those associated with Bank Secrecy Act, anti-money laundering, consumer compliance and fair lending)
Actively manage the control environment to avoid losses
Ensure safekeeping of Bank and customer assets
Actively support and ensure data accuracy and integrity for responsible area
Effectively manage and proactively address risk in change activities
Supervise / Train / Mentor Direct Reports:
Manage and supervise staff and their work product to ensure adherence to the Bank's policies, procedures, the account governing document, risk controls and regulatory requirements
Manage staff, including interviewing, hiring and terminations; recommending salary changes and job promotions; and conducting counseling / performance reviews
Provide training to staff and conduct meetings to inform staff members of new developments or work procedures
Encourage, direct, couch, and mentor direct reports to develop and grow in their knowledge of trust administration and their careers
Address and resolve all personnel issues timely and appropriately.
Establish goals and objectives that support and conform to guidelines setup by the department.
Requires a minimum of 8+ years of management experience including 5 years of new account opening and account closing experience within in a fiduciary division of a bank
Background of trust administration, trust operations, and basic investment strategy knowledge
Working experience with 6 SIGMA concepts is highly valued.
Preferred at least one of the following: JD (Juris Doctorate) with estate planning, trust and probate administration experience and/or CTFA (Certified Trust and Financial Advisor)
Knowledge of and experience with fiduciary principles of closing personal trust accounts and administration of duties associated with estate settlements; coordinate funding of sub-trusts; prepare plans of distributions; ability to read and interpret complex trust instruments and dispositive provisions; make decisions based upon knowledge and research
Strong written and verbal communications skills
Ability to effectively plan, streamline and supervise work
Working knowledge of accounting principles and of trust tax laws as they apply to individuals and fiduciaries and requirements for new account openings and account closings
Solid working knowledge of SEI trust accounting system
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank, N.A.