Premier Rep

Paysafe Westlake Village , CA 91361

Posted 4 weeks ago

About Paysafe Group

Paysafe Group (Paysafe) is a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, card issuing and online cash solutions.

With over 20 years of online payment experience, an annualized transactional volume of over US $80 billion, and approximately 3,000 employees located in 12+ global locations, Paysafe connects businesses and consumers across 200 payment types in over 40 currencies around the world.

Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Postion Summary

The Premier Client Services representative will oversee, manage, and communicate with assigned customers on a consistent and ongoing basis through all aspects of their processing account to ensure customer satisfaction; the representative will be the customer's main contact with iPayment after program inception.

The Premier Client Services representative is expected to fully comprehend and have an extensive understanding of all functions within the call center as well as other internal departments. Additionally, this position requires extensive knowledge of First Data reporting, profound industry experience, excellent rapport with staff and customers as well as driving performance to meet customer satisfaction.

Key Responsibilities

  • Managing a list of clients ensuring consistent and pro-active communication.

  • Build on-going relationships with selected cliental professionals, providing superior customer service and support.

  • Work in a fast paced, team-oriented environment to achieve business goals.

  • Accomplish targeted performance objectives with a positive and can-do attitude.

  • Support, educate and train cliental with new product offerings.

  • Develop a trusted advisor relationship with client contacts and build a service plan to achieve client expectations.

  • Meet customer needs and maintain a loyalty relationship by acting as a liaison between billing, customer service, technical support, and any other internal needs to resolve issues timely and effectively.

  • Stay engaged with customers to deepen and widen relationships and recognize new opportunities through regular proactive communication.

  • Alert management of unusual, at risk situations or escalations.

  • Responsible for overall client retention and quality service standards.

  • Retrieve and analyze iWorkflow tickets to ensure client concerns are addressed and satisfaction is met in a timely and professional manner.

  • Develop and deliver superior and consistent account management.

  • Ensure overall satisfaction of assigned accounts.

  • Maintain appropriate and constant communication with assigned clientele.

  • Demonstrate a strong bias for learning and keep up to date on industry and management trends.

  • Assumes all other responsibilities which may be assigned by the iPayment, Inc. management team.

  • Excellent analytical and problem-solving skills, with a technical aptitude.

  • Positive attitude, energetic approach, and self-motivation.

  • Excellent communication and interpersonal skills.

  • High performance orientation; has a "Raise the bar" mentality, constantly striving to reach new levels of performance.

  • Well organized with a high level of attention to detail.

Experience and Education

  • 3 - 5 years in a business office environment.

  • Associate or Bachelor's Degree strongly preferred.

  • Experience in customer service, communication or sales role.

  • Able to work effectively and efficiently with professionals who have varying degrees of product and technical proficiency.

  • Proficient to advanced Microsoft Office and Windows base application skills.

  • Prior customer relations experience within a call center and financial services environment.

  • Account management experience preferred.

  • Extensive knowledge of all relevant programs.

  • Comprehensive understanding of company and internal department roles, policies, procedures and functions.

  • Strong record of achievement in a culturally diverse organization.

  • Demonstrates progression in work experience within a single or multiple organizations.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Printing Customer Service Rep Healthcare Specialty

RR Donnelley & Sons

Posted 4 days ago

VIEW JOBS 4/21/2019 12:00:00 AM 2019-07-20T00:00 Customer Service Printing Customer Service Rep - Healthcare Specialty Westlake Village, CA * ID: 43061 * Full-Time/Regular RR Donnelley helps organizations communicate more effectively by working to create, manage, produce, distribute and process content on behalf of our customers. The company assists customers in developing and executing multichannel print and digital communication strategies that engage audiences, reduce costs, drive revenues and increase compliance. Strategically located operations provide local service and responsiveness while leveraging the economic, geographic and technological advantages of a global organization. Job overview In this role, you partner with Sales as the primary liaison between the customer, IT and Operations across the platform. You engage customers to gather requirements and translate for internal IT and Operations teams. You'll manage projects that deliver multichannel print and digital communication solutions that satisfy those requirements. You play a vital role in building solid customer relationships, monitoring customer satisfaction, growing the account and providing consultation in conjunction with Sales. Responsibilities * Utilize project management processes to coordinate and implement new business and application changes including the creation of project plans, scope documents, operating procedures, action item registers, meeting notes, etc. * Demonstrate the ability to solve relatively complex problems by analyzing variables and applying appropriate solutions learned through experience. Recognize anomalies and critical situations and respond appropriately. Communicate and interact with a variety of internal/external customers at a level of detail required to resolve issues of moderate complexity. * Lead internal and external team members in a cross-functional team setting. Lead by example by solving problems, promoting open communication, inspiring collaboration and handling difficult situations calmly. * Apply knowledge of customer's business organizational structure, value chain, strategic plans, etc. to make suggestions regarding process improvements to maximize the benefits to both the customer and the company. * Advocate for customers within RRD while balancing company policy and profit objectives. * Manage customer expectations and ensure the completed work meets customer SLA's and comply with company standards. * In service recovery situations, maintain client relationships by identifying the root cause of the service failure and develop a clear recovery plan that satisfies the client, communicating status as appropriate to the client, management and following through on actions to final resolution. * Partner with Sales to prepare and make presentations to customers to educate the customer on account performance and value to the customer. * Assist Sales in the RFP process * Provide leadership and procedural assistance to junior Customer Service staff. This position will be office based, but can be located anywhere in the US. Required Skills HS diploma or equivalent with 8-9 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level. * Understand the fundamentals of relational database programming and system integration with the ability to gather business requirements and articulate those needs to both internal and external customers. * Formal project management training is a plus but hands-on experience is highly preferred. * Fundamental understanding of variable digital print with grounding in traditional printing methodologies. * Familiarity with warehousing and distribution environments * Experience in a mailing environment preferred * Collaborative but assertive * Able to establish priorities * Excellent organizational skills, focus, and attention to detail with a desire to work in a fast-paced, hectic and energetic environment managing multiple projects simultaneously. * Strong PC and technical skills including ability to manipulate data and create reports within commonly used tools such as MS Excel * Excellent written and verbal communications skills including solid English grammar and business writing techniques * Strong business acumen * Strong mathematical aptitude * Professional appearance and demeanor, resulting in comfort and competency in situations requiring face-to-face customer contact * Excellent listening and interpretation skills * Keen customer service orientation * Financial analysis skills * Some travel required RRD is an EEO/AA including Vets and Disabled Employer RR Donnelley & Sons Westlake Village CA

Premier Rep

Paysafe