Premier National Account Manager

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

• Responsible for managing accounts that bill at platinum level (over 50K/Mo)

• 24 x 7 availability to support your assigned accounts.

• Conduct weekly meetings with assigned Premier accounts.

• Minute each meeting weekly and follow up on all actions

• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.

• Communicate directly with customers, sales, and internal staff.

• Required to travel to customers every quarter to present QBR's and chair executive level meetings

Required Qualifications:

• Bachelor's Degree

• Minimum of 3 years Premier Account Management Experience

• Proficient with Granite's Managed Services platform and all of Granite's products and services

• Intermediate to advanced knowledge of Microsoft Excel and MS Access

• Trainings:

• Dale Carnegie

• Strategic Negotiation

• Strategic Thinking

• Account Management: Maintaining Relationships

• Sales: Customer Success

• Visual Storytelling in PowerPoint

• Managing Up, Down, and Across the Organization

• Learning from Failure

• Adopting the Habits of Elite Performers

• Performing Under Pressure

Preferred Qualifications:

• Excellent customer service skills

• Ability to work under pressure

• Ability to meet deadlines

• Excellent problem-solving skills

• Ability to work independently as well as in a group

• Strong multi-tasking and organizational skills

• Excellent interpersonal and communication skills