Pre-Ets Specialist (10011)

State Of Montana Great Falls , MT 59405

Posted 2 weeks ago

Women (and/or) minorities may be under-represented in this position and are encouraged to apply.

The first review of applications will be on March 31, 2020.

The Montana Department of Public Health and Human Services (DPHHS) currently has a great opportunity within the Pre-Employment Transition Services Bureau with the Disability Employment and Transitions Division in Great Falls.

At the Department of Public Health and Human Services, our mission is to improve and protect the health, well-being and self-reliance of all Montanans. The department has four overreaching goals:

  • All Montana children are healthy, safe and in permanent, loving homes.

  • All Montanans have the tools and support to be as self-sufficient as possible.

  • All Montanans are injury-free, healthy and have access to quality health-care.

  • All Montanans can contribute to the above through community service.

Job Overview:
The Pre-Employment Transition Services (Pre-ETS) Program Specialist is responsible for Contract Management, the delivery of Pre-Employment Transition Services, Pre-ETS Coordination Services and coordination of Vocational Rehabilitation Services to students with disabilities, ages 14-21. Pre-ETS includes delivery of the following services: Workplace Readiness Training, Post-Secondary Counseling, Work Based Learning, Job Exploration Counseling and Instruction in Self Advocacy. This position is housed in a Vocational Rehabilitation and Blind Services (VRBS) office and is required to travel throughout the assigned region of the state up to 50%.

Major Duties and Responsibilities:

Contract Management:

  • Oversees the delivery of Pre-ETS contracted services within the assigned region to assure services. purchased are cost effective, efficient and that standards of quality are met.

  • Serves as negotiator/mediator in disputes between agency and contractors as necessary.

  • Conducts internal control activities to assure providers are delivering the services in accordance with federal and state law/regulations as well as VRBS policy/procedure.

  • Reviews and signs off on contractor's quarterly Pre-ETS billing invoices/reports.

  • Investigates and resolves financial discrepancies with authorized services.

Case Management:

  • Develops and fosters relationships with Students, School District Personnel, family member, other Government agencies and community stakeholders.

  • Promotes and recruits participation in the Pre-ETS Program to Students, School District Personnel, families, other Government agencies and community stakeholders.

  • Verifies re-ETS eligibility of high school students who may qualify.

  • Maintains confidential student data and regular progress updates and provides reports to leadership as required.

  • Coordinates services with the Counselor Supervisors in assigned region.

Counseling and Guidance:

  • Provides counseling and guidance to students regarding vocational choices including providing career exploration and guidance.

  • Analyzes and interprets the pertinent educational, social, medical, psychological and vocational information relative to an individual in order to determine level of aspiration, interest, motivation, and scholastic achievement.

  • Provides guidance to help individuals understand disability rights and promotes self-advocacy

  • Guides students, parents, and education staff preparing students for career development and employment based on the five Pre-Employment Transition Services.

  • Works collaboratively and cooperatively with community partners to ensure students and project meet all established performance and collaborative expectations and targets.

  • Assesses and coordinates specialized training, including creating and modifying grade level appropriate curriculum for individual and classroom-based activities.

  • Identifies and documents functional limitations and barriers to employment.

Technical Assistance:

  • Provides technical assistance, resources, referral and support to the staff and stakeholders on Pre-Employment Transition Services.

  • Gives presentations at conferences, meetings and other venues as requested.

  • Assists in developing Pre-ETS contracts with High Schools, Community Rehabilitation Programs, Independent Living Centers and other vendors in the assigned region of the state.

  • Communicates program changes; provides training and technical assistance to staff and other organizations regarding Pre-ETS.

Other duties as assigned:

  • Participates and provides expert testimony in legal settings.

  • Defends decisions in Administrative Reviews or legal forums.

  • Provides Public Relations on Vocational Rehabilitation and Blind Services to businesses and organizations.

Physical and Environmental Demands:

Typical office environment with keyboarding responsibilities. Frequent in-state travel with occasional overnight stays (up to 50%). Potential de-escalation may be necessary.

Knowledge, Skills and Abilities (Behaviors):

Required for the first day of work:

Knowledge of Pre-Employment Transition Services

Knowledge and understanding of how to build program linkages and partnerships with other Departments at the federal, state, local governments

Knowledge of psychosocial assessments and vocational rehabilitation counseling

Knowledge of assistive technology

Skill in operating a computer and various supporting software packages

Skill in organizing resources and establishing priorities

Skill in project planning and organization

Skill in working with individuals with disabilities, as well as skill in sensitive, respectful and effective communication with people of diverse backgrounds, cultures, and languages

Ability to interpret and use medical and psychological information to make sound decisions

Ability to be proactive, organized and manage caseloads

Ability to make decisions and be accountable for those decisions

Ability to create a harmonious and team approach to agency goals and program objectives

Ability to work in cooperation with Local Education Agencies and Office of Public Instruction

Ability to speak effectively before large audiences in a variety of situations, including confrontational or delicate situations

To be considered for this position, please submit the following materials online through the State of Montana Careers site:

  • Cover letter

  • Resume

  • Supplemental Question: Please describe your experience working with high school students with disabilities.

To be considered for any DPHHS Agency position, applicants must complete and submit their application online, as well as upload any required application materials. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position.

Minimum Qualifications (Education and Experience):

  • Master's degree in Rehabilitation Counseling or a related field

  • One-year experience in transition and/or providing Pre-Employment Transition Services to students with disabilities

  • Certification by the Commission on Rehabilitation Counselor Certification (CRCC) is highly preferred.

  • Equivalent combinations of related education and experience may be considered

Applicants with relevant bachelor's or master's degrees may be considered for a training assignment. An applicant hired under a training assignment would be required to perform the duties of the job while completing a master's degree in Rehabilitation Counseling or a related field that prepared the individual to sit for the Certified Rehabilitation Counselor (CRC)


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Specialist (30092 30095)

State Of Montana

Posted 4 days ago

VIEW JOBS 3/27/2020 12:00:00 AM 2020-06-25T00:00 Women (and/or) minorities may be under-represented in this position and are encouraged to apply. Applications must be submitted online including the required application materials. Successful applicants are required to successfully pass all applicable background checks. The Office of Public Assistance (OPA) determines eligibility benefits to help low income or struggling families get a hand up to become self-reliant. OPA embodies a customer Service First philosophy, which strives to provide respectful, prompt, and accurate services to clients. We are looking for you to be a compassionate, energetic, conscientious, and detail oriented individual who enjoys making a difference, being part of a team, and taking pride in your career to work in our fast-paced office. We Offer: * A competitive hourly wage and a comprehensive benefits package. To learn more about what we offer visit: https://statecareers.mt.gov/Portals/103/StatewideBenefitsFlyer.pdf * A welcoming office environment where everyone is accountable for their part and everyone strives to provide the best customer service to clients and each other. * Coaching and in-depth training and feedback for your ongoing success. * A career in which you can feel good every day knowing you're making a difference in the lives of others. * No weekend work schedules and we offer advancement opportunities. You Offer: * Strong communication skills, both verbal and written, organizational skills both analytical and problem solving, and the ability to work with confidential documents. * A positive outlook, dependability, accuracy and pride with your work. * Initiative, resilience, and cooperative nature to maintain a harmonious work environment that exceeds everyone's expectations. * A qualitative customer experience in the service of others. Special Info: Due to anticipated volume of applicants, we will contact only those candidates who most closely match our requirements. OPA fills vacancies on a routine schedule to coincide with department training. Please note, multiple locations are available at this time and anticipated start date of employment will be May 11, 2020. Interviews may be done via video conferencing. The first review of applications will begin on April 1, 2020. Supplemental Questions: 1) Describe any experience you may have determining eligibility for public programs and any experience you may have working in a fast-paced/demanding environment. 2) Describe any customer service experience you may have in working with the public either in-person or via phone. Include any experience in a call center. Please type responses in a Word document. Helpful hint: please select and keep a check mark by the relevant document box to ensure attachments are correctly uploaded with the online application. Applications received without the required materials will be considered incomplete. Major Duties or Responsibilities: Customer Service/Interview/Eligibility Processing * Communicates with clients in-person or via the Public Assistance Helpline; conducts interview to obtain necessary information for determining and processing eligibility. * Applies a variety of complex state and federal laws, policies, processes pertaining to eligibility determination; explains policies and procedures to clients. * Documents any changes such as household circumstances, file transfers, program policies, and decision changes. * Monitors and re-determines eligibility and ensures accuracy and compliance. * Establishes a re-payment plan with the client, identifies suspected fraud, and makes a referral for investigation as applicable. * Receives and acts upon case findings from quality control reviews which could result in recalculating eligibility. Physical and Environmental Demands: Office environment with prolonged computer time. Stationary work answering a helpline with or without headphones is required. Potential for contact with hostile persons or situations that call for intervention. Required for the first day of work: * General knowledge of social problems, cultural and human behavior; community based and/or statewide assistance programs and eligibility requirements. * Knowledge of customer service, and positive public relations. * Exceptional customer service skills, over the phone and in-person. * Strong written and verbal communication skills. * Problem solving and mathematical skills. * Detail oriented, time management, and multitasking skills. * Ability to communicate effectively and accountable for a positive customer service interaction. * Ability to interview clients of diverse socioeconomic backgrounds and temperaments * Ability to use computer applications to input, retrieve, and analyze information. * Ability to learn, understand, and correctly apply policies and procedures; evaluate information and determine appropriate action. * Ability to maintain a positive attitude and function effectively with strict deadlines, constant changes, and adapt to high stress situations. * Ability to operate a personal computer and general office equipment. Preferred: * Knowledge of public assistance programs and eligibility requirements. Minimum Qualifications (Education and Experience): * Associate's degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND three years of job-related experience determining or processing eligibility for social service programs and/or health, financial loans, unemployment, collections, call center, etc. OR * Equivalent to graduation from high school and four years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards. * Other combinations of education and experience may be considered on a case-by-case basis. * Preferred experience working with tribal government entities and/or other organizations of native peoples. State Of Montana Great Falls MT

Pre-Ets Specialist (10011)

State Of Montana