Responsible for collecting and entering complete and accurate demographic and insurance information prior to the patient's arrival. Verifying that the pre-certification requirements of the insurance companies have been met. Verifying the benefits coverage and quantifying the patient liability portion. Contacting the patient the day before arrival to remind them of the appointment, set the expectation for payment, and answer any questions the patient may have.
Minimum Work Experience:
Minimum one year in customer service focused environment.
Computer, data entry experience preferred.
Familiar with Third Party Payers Utilization Management Requirements for Outpatient Procedures
Familiar with Third Party Payers Claims Adjudication Processes
Knowledge, Skills, and Abilities:
Computer data entry experience required
Strong telephone and interpersonal communication skills
Outstanding customer service skills
Ability to cope in stressful situations
Ability to successfully complete multiple tasks simultaneously.
A general knowledge of medical terminology