Precertification Coordinator- Stamford Neurology

Stamford Health is a well-established, award winning Healthcare System with multiple locations in CT.

As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:

• Competitive salary

• Sign on bonuses for designated positions

• Comprehensive, low-cost health insurance plans available day one

• Wellness programs

• Paid Time Off accruals

• Tax deferred annuity and (403b) pension plan

• Tuition reimbursement

• Free on-site parking and train station shuttle

• Childcare partnership with Children's Learning Center

Responsible for functions and activities related to obtaining insurance precertification/authorization for procedures, infusions, and diagnostic services on behalf of the patient and the Practice, including, but not limited to, accurate and complete patient registration in the electronic scheduling and billing system, insurance verification and updates, contacting third party payers via phone, fax and internet to obtain necessary approvals and communicating results to the patient, physician and other staff. Responsible for denial investigation and working with billing department to correct denials and communicate with providers. This position requires a working knowledge of Medicare, Medicaid and Commercial insurance plans, medical terminology, billing, and supervisory experience. It requires strong verbal and written communication, customer service and organizational skills.

Coordinator Role:

• The Precertification Coordinator will provide support to the Practice Manager and Office Coordinator, assist in the day-to-day operations of the Neurology office, and will assist the Practice Manager in adherence of all SHMG policies, regulations, goals, and initiatives.

• Oversees office as needed if Practice Manager and Office Coordinator are out of office and assists with coordinating and overseeing clinical staff coverage. Also responsible for overseeing and administrative areas of office and covering responsibilities as needed.

• Coordinates deliveries of specialty pharmacy medications and responsible for cataloging pharmaceuticals in electronic health system and is responsible for ensuring timely arrival and availability of medication for scheduled patients.

Precertification Representative

• Performs timely insurance verification/eligibility processes utilizing the practice management system, automated electronic eligibility functionality, various reports, and third-party payer websites and customer service telephone contacts related to ordered/scheduled procedures.

• Ensures that all insurance, demographic and eligibility information is obtained and entered into the system in an accurate manner per established Practice policies and procedures. Communicates with patient to identify missing information and make corrections as needed.

• Contacts insurance companies on behalf of the Practice and the patient to initiate and complete the precertification/authorization process as required by the patient's insurance company for ordered procedures, diagnostic testing, and infusion treatments.

• Coordinates with insurance companies, physicians and patients to provide all appropriate documentation required for the precertification/authorization of services including but not limited to the medical record, procedural (CPT) and diagnostic (ICD10) coding, and Letters Of Medical necessity per the established procedures of each insurance carrier and the Practice.

• Performs and documents tracking and follow up on all open precertification/authorization requests in a timely manner. Provides additional information to carriers as requested. Coordinates peer review requests from insurance carriers with the ordering physician.

• Notifies physician and other Practice staff and/or patient when services are not approved. Knows process and protocols for appealing precertification decisions and coordinates appropriate response as determined by the physician.

• Keeps records of all activities related to the precertification/ authorization process including but not limited to method of contact, dates of follow up, contacts and phone numbers and all reference numbers. Documents information given or received to support actions taken.

• Documents approval/denial of precertification/authorization for services in the electronic medical record per established policies and procedures. Scans appropriate documents to the patient's chart for reference.

• Develops and maintains a working knowledge of the procedures performed and ordered by the Practice. Has working knowledge of CPT and DX coding.

• Researches third party payer requirements and processes for precertification/authorization requirements pertaining to services provided by the Practice. Develops and maintains reference guides and resources related to processes. Communicates changes in authorization processes, insurance policies and billing requirements to appropriate Practice staff.

• Assists the Revenue Cycle Department in researching and resolving denied claims for precertification/authorization.

• Identifies al patients without third party financial benefits and directs them for financial counseling according to Financial Counseling and Revenue Cycle policies and procedures.

• Provides for high level customer service to internal and external customers. Has ability to explain and educate patients and staff regarding complicated insurance processes.

• Practices and adheres to Stamford Health's (SH) Code of Conduct, Stamford Health Medical Group's (SHMG) Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.

Other duties as assigned.

• High School diploma is required, Associates Degree preferred.

• Office management, supervisory experience and minimum of 2 years administrative experience is required.

• 1 to 2 years of previous insurance verification, pre-certification/pre-authorization, medical billing, or other related experience in healthcare environment.

• High level of competency with computers, electronic medical records, the Internet, and computer software such as MS Office or equivalent is required.

• Knowledge of medical office operations, coding and billing, medical terminology and third party insurance processes is required.

• Demonstrated ability to prioritize and manage multiple tasks and demands given tight time constraints while ensuring a high degree of accuracy and attention to detail. Must be able to manage time efficiently with minimal supervision.

• Demonstrated ability to maintain confidentiality of all records per State, Federal and Practice laws, guidelines, policies and procedures.

• Strong verbal, written, organizational skills and ability to work in fast paced environment.

• The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required.

• We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.