Advanced Pain Management is seeking a Pre-Authorization Specialist who will be required to obtain prior authorizations for services performed by APM providers.
Essential Duties include, but are not limited to:
Efficently obtain all authorizations for procedures to be performed prior to patients being scheduled.
Notify scheduling staff? of delays in obtaining these authorizations.
Inform supervisor about any changes or patterns they are seeing in denials of procedures.
Accept, handle, and process incoming patient telephone inquiries using appropriate customer service skills, clarify and validate patient inquiries, questions or complaints and correct and update patient account information in the computer system.
Handle and process incoming patient correspondence. Correct or resolve issue, if possible.
Provides clear explanations of appropriate patient-related policies.
Maintains patient confidentiality in accordance with established policies.
All other duties as assigned.
Advanced Pain Management