Pre-Services Coordinator Sr. - Harlingen, TX

US Oncology, Inc. Harlingen , TX 78551

Posted 2 months ago

Position Summary

Texas Oncology is looking for a Pre-Services Coordinator Sr. to join our team! This position will support and work at the Harlingen, TX location. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

The ideal candidate for the Pre-Services Coordinator Sr. position will have the following background and experience:

  • High School Diploma or equivalent required.

  • Minimum three to five years of patient scheduling required, preferably in oncology.

  • Experience patient registration, insurance, and benefit verification experience highly preferred

  • Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.

  • Experience with medical records required.

What does the Pre-Services Coordinator Sr. do?

The Pre-Services Coordinator Sr. under general supervision, is responsible for scheduling and pre-registering new patients for exams and procedures. Maintains patient records, prepares forms, verifies information and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology*s Shared Values.

The essential duties and responsibilities:

  • Answers incoming calls and asks appropriate questions to assess patient's needs.

  • Schedules new patient appointments with appropriate provider.

  • Provides patients with appointment details such as time, location, directions, and instructions to patients. Records call statistics in New Patient Log.

  • Maintains and updates physician schedules ensuring that patients are scheduled properly; Works in conjunction with the nurses to accommodate scheduling requests.

  • Obtains patient demographic, insurance and other pre-visit required information. Enters patient information into computer systems. Verifies patient's insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.

  • May mail or email patient appropriate medical forms for completion prior to first visit.

  • Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.

  • Trains new Patient Services Coordinators on policies and procedures. Double checks co-workers work and provides procedure guidance.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Category: Administrative

Post to:

  • M
  • CB
  • HEC

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Wellmed Clinic Administrative Coordinator Harlingen (890650)


Posted 4 days ago

VIEW JOBS 9/24/2020 12:00:00 AM 2020-12-23T00:00 Position Description Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm) The Clinic Administrative Coordinator will effectively support the successful implementation and execution of all Care Management and processes. Coordinator will provide support to the care management case management staff to include CM manager, CM Director, and CM Vice President to ensure applicable program processes and operational responsibilities are met. Provides support for Utilization and Care Management processes. This position is responsible for the daily coordination of weekly Patient Care Committee (PCC) Meetings, daily census management, creates authorizations, and generating written notifications to providers per delegation requirements This position will serve as a liaison with internal/external customers/departments to ensure optimal customer service. Primary Responsibilities: * Documents all patient interactions in a concise manner that is compliant with documentation requirements for Model of Care, NCQA and Center for Medicare and Medicaid Services (CMS) regulations * Receives and responds to incoming Care Coordination inquiries from all communication venues: e.g. phone queue, TruCare, portal, claim queue, department e-mail box or Rightfax * Coordinates and assists in monitoring of documentation Care Management queues for Concurrent, Complex Care, and Social Work referrals, CTA processes UM requests via all communication venues; as well as administrative preparation for clinical staff * Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, , census management and distribution of materials to appropriate clinical personnel or members * Performs daily preparation of Inpatient Census to include monitoring of UM expedited, standard, concurrent in-patient cases in "pend" and informs Care Management Manager of outstanding cases to ensure adherence to CMS regulations * Participates in market Patient Care Committees: prepares agenda, documents minutes and distributes to appropriate venue * Schedules and coordinates patient transportation, follow-up physician appointments in all applicable markets, as applicable * Completes timely data entry of in-bound and/or out-bound call member contact information into software applications (Claims Database, TruCare, etc.) * Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan policies * Maintains monthly logs for Notice of Medicare Non-Coverage (NOMNC) per delegation requirements and distributes to management. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma or GED * 2+ years of administrative support experience * Advanced knowledge of Microsoft Office products, including Excel, Word and Outlook * Medical terminology knowledge base Preferred Qualifications: * Certified Medical Assistant training or certification * 2+ years of experience in a physician's clinic or hospital * Additional years of experience working in a medical care setting as a receptionist or medical assistant * Bilingual language proficiency (English/Spanish) Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Administrative Assistant, Medical Assistant, Harlingen, TX, Texas, Secretary Job Details Medexpress Harlingen TX

Pre-Services Coordinator Sr. - Harlingen, TX

US Oncology, Inc.