Pre-Sales & Post-Sales Software & Solutions Support Analyst

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Pre-Sales & Post-Sales Software & Solutions Support Analyst of the Xerox Distributor Group (XDG) works closely with the regions Business Development Managers and Sales Support and is responsible for supporting partners across countries in Latin America, in pre-sales and post-sales activities for the several Xerox offerings for software solutions, managed print services and digital services.

Purpose:

• Responsible for supporting the pre-sales process, participating in the preparation and identification of key solutions and needs to be fulfilled based on the customer requirements.

• The role will also support the XDG partners in each country, providing post-sales support to achieve customer needs and satisfaction.

• Work closely with Business Development Managers and Sales Support defining programs and tactics to implement through partners.

• Provide support in events, training, product & solutions launch and marketing strategies to accomplish sales targets.

• Major influencer of the partners analyst's community. Seen as a thought leader, industry expert by partners for strategic and technical advice on developing sales opportunities.

Responsibilities:

• Support Business Managers and Line of Business Managers during the selling cycle as well as support partners at the customer installation and all related pre and post-sales support.

• Responsible to manage software, managed print services and services configuration and implementation to deliver the needed elements to assemble a solution based on customer requirements.

• Support the sales team in managing the customer's demos, as well as validating and testing the customer's workflow.

• Responsible for the enablement of partners supporting in the launch, training and support (pre-sales & post-sales) of the related offering.

• Responsible to manage the relationship with third party solutions provider in conjunction with sales support.

• Create an analyst community to interchange information, training, and support. Maintain communication with the distributor's analyst community, Sales Specialists, Sales Managers, to support the presales process, in order ensure the right applications are delivered successfully to the end customer.

• Participate, coordinate and support shows, and other types of customer demonstrations for Xerox to launch and maintain awareness for partners as well as customers on Xerox products and value-added solutions.

• Provide partner's analysts with, resources, webinars, workshops, tools and face to face training as needed, to reach the level needed to enable the Distributor to be self-sufficient and create Solutions/applications for specific vertical markets and industries.

• Track and follow up of software licenses implemented at partners final customers across the region

• Keep in control the sales process with Third Party providers, Sales, Technical Support and Distributor Project Managers.

• Participate actively in the selling cycle as well as installation and post-installation of the offering in charge.

• Maintain a high level of expertise on Xerox and Industry standard solutions, 3rd party application software offerings, client operating system/application software and network environments to maintain credibility with partners and clients and ability to support their requirements in a changing technology environment.

Qualifications:

Required:

• 10+ years' experience in document management solutions processes, digital transformation initiatives and services

• Proven experience on capture solutions, content management, workflow automation processes and managed print services

• Technical expertise in architecture design for all document solution processes

• Consulting and project management skills, systems analysis, workflow analysis, and overall document management

• Extensive knowledge of products and industries including digital printing, imaging, variable information, client server networks, document applications

• Understand and practice the principles of solutions selling

• Demonstrated ability to grasp technical product knowledge

• Demonstrated ability to lead and manage multiple, long and complex selling cycles

• Possess a significant level of industry knowledge and end-to-end business process expertise

• Able to demonstrate self-initiative and results orientation

• Ability to think creatively when developing solutions, work multiple priorities and deliver on deadlines

• Initiative and a drive to succeed, highly results driven.

• Excellent presentation skills as well as written and verbal communication skills in English and Spanish

Preferred:

• Experience in IT services, AI, and robotic process automation

• Ability to work with and communicate to all levels of management

• Superior knowledge of Xerox Products, Services and Solutions

• Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Education:

• Bachelor's degree in relevant field is strongly preferred

• Preferred Lean Six Sigma Green Belt Certification

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