Pre-Production Manager

SUMMARY
This position is responsible for managing production within the Data Entry, FTC/Frame Supply, Outsource, Stockroom (Lens /Frame), and Mailroom departments by planning, directing, coordinating, and controlling activities of employees all while ensuring quality goals and customer needs are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor, schedule, and maintain production activities by coordinating employees, equipment, and customer demand
Plan and delegate daily assignments to employees to ensure on-time product delivery
Work closely with employees to ensure proper training and cross-training is provided to employees on all processes and equipment, and ensure standard operating procedures are followed
Coordinates manpower requirements by increasing or decreasing personnel and approves overtime to meet changing conditions
Participate in the interviewing and hiring process for open positions within the department to ensure the most qualified candidates are selected; training once hired
Monitor attendance, vacation, and hours worked of employees
Work closely with the Regional Pre-Production team on new and existing Pre-Production initiatives
Communicate with Regional Pre-Production team on departmental success and failure for best practice sharing
Work closely with the IT department when issues arise with the DVI system
Develops and maintains relationships with vendors regarding placing orders, new products, and returns
Daily running, monitoring and managing of departments station reports.
Troubleshoot and resolve issues regarding job trays from Pre-Production
Assist in all areas of the pre-production departments when needed

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving

• Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.
  
  Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics.

Customer Service

• Manages difficult or emotional customer situations. Responds promptly to customer needs.
  
  Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

Interpersonal Skills

• Focuses on solving conflict, not blaming. Maintains confidentiality.
  
  Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.

Oral Communication

• Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification.
  
  Responds well to questions. Participates in meetings.

Teamwork

• Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
  Delegation

• Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.
  Leadership

• Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.
  Managing People

• Includes staff in planning, decision-making, facilitating, and process improvement. Takes responsibility for subordinates' activities. Makes self available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Solicits and applies customer feedback (internal and external). Fosters quality focus in others. Improves processes, products, and services. Continually works to improve supervisory skills.
  Quality Management

• Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
  Business Acumen

• Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals.
  Diversity

• Shows respect and sensitivity for cultural differences. Educates others on the value of diversity. Promotes a harassment-free environment. Builds a diverse workforce.
  Ethics

• Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
  Organizational Support

• Follows policies and procedures. Completes administrative tasks correctly and on time.
  
  Supports organization's goals and values. Benefits organization through outside activities. Supports affirmative action and respects diversity.

QUALIFICATIONS
Education

High School Diploma or GED

Experience

3 - 5 years of inventory experience preferably in an optical setting
2 - 4 years of management experience

Knowledge, Skills and Ability

Ability to communicate effectively in English, both verbally and in writing with a variety of people
Knowledge of a Perpetual Inventory System
Must be familiar with safety and regulatory compliance
Must be able to direct, coordinate, evaluate the activities of employees
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, production methods, and coordination of people and resources
Using logic and reasoning to identify strengths/weaknesses of alternative solutions, conclusions or approaches to problems in order to choose the most appropriate one
Understanding of lens availability
Must be able to work extended hours to meet business needs

Physical ReQUIREMENTS
While performing the duties of this job, the employee is required to sit, talk, hear and do repetitive motions for at least 2 to 5 hours. The employee must be able to stand, walk, lift, carry, push, and pull for at least 2 hours. The employee must able to lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

NON-EXCLUSIVE
The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your manager.