Pre-Arrival Upgrade Agent

Job Description

HGV now offers Day One Team Member Benefits!

Are you looking to grow your career and be rewarded for your successes? Don't miss this opportunity to join our outstanding Marketing Team and experience the perks of working with an industry leader!

What will I be doing?

As a Pre Arrival Upgrade Agent, you would be responsible for driving company success through performing the following tasks to the highest standards:

• Make confirmation calls and welcome calls to all future arrivals.

• Answer calls from guests to either book or who already have booked packages to make date changes and respond to questions concerning their upcoming vacation.

• Offers qualified prospects Event (HUA) upgrade opportunity prior to the scheduled sales presentation

• Maintains the minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment

• Provides details of specific events occurring during guest stay and books attendance

• Learns and delivers branded and scripted sales pitch

• Collects deposits for presentations booked

• Books and sells area activities for on-site guests according to business needs and as directed by manager.

• Provides guests with site and area information upon request

Why do Team Members like working for us:

• Day 1 Benefit Eligibility

• Driven base pay

• Recognition Programs and Rewards

• Discounted Hilton hotel rates worldwide!

• 401(k) program with company match.

• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation

• Paid Sick Days

• Employee stock purchase program

• Tuition reimbursement programs

• Numerous learning and advancement opportunities

• Daily Pay Option*

• Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification. We're seeking highly-motivated, goal-oriented Marketing Executives who thrive in fast-paced environment. Not only do we offer competitive pay and excellent benefits, we are committed to helping you grow through paid training and leadership development programs.

Qualifications

Types of Candidates We're Looking For:

• Customer Service and/or sales experience.

• Excellent interpersonal and guest relations skills.

• Ability to work a flexible schedule.

• Be highly driven and a self-starter.

• Ability to prioritize multiple tasks and balance priorities.

• Ability to accept rejection in a proactive manner.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform vital job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation