Pre-Arrival Marketing Representative

Job Description

Description

• External

A In House Marketing Representative with Hilton Grand Vacations is responsible for the promotion of booking eligible vacation ownership presentations, previews and the sale of mini-vacation packages to on-site guests and visitors.

Distribute approved promotional information and incentives to guests that are Owners, RCI Exchangers, and Renters that meet eligibility qualifications determined by Marketing management.

Generates leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers at property locations.

Provides customer/concierge services to all guests projecting a professional company image.

Assist in the implementation and tracking of current and future marketing programs.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Conducts pre-arrival calls to owners, renters and exchangers.

• Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.

• Is responsible for accurately and completely for each tour.

• Confirms appointments with guests to ensure tour reservations and driven maximize show rate.

• Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.

• Distributes only HGVC authorized information, collateral and materials. Maintains location operating standards

• Reviews production reports and notifies manager of any challenges.

• Follows gifting procedures to ensure costs are met monthly.

• Contacts appropriate management with any guest issues.

• Checks availability as to not overbook tour waves.

• Carries out all other reasonable requests by management of which one is capable of performing

• Positive and driven individual

We offer excellent benefits as a Full Time Team Member!

Qualifications

Qualifications

• External

What are we looking for:

The ideal candidate must have at least 1-2 years of face to face consumer sales/marketing experience.

Excellent interpersonal and guest relations skills

Ability to work a flexible schedule

Professional appearance and attitude

Must be highly driven and a self-starter

Thorough understanding of local area

Ability to handle multiple tasks and balance priorities.

Ability to accept rejection in a proactive manner.

Preferred Qualifications

Bachelor's Degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.