Under the general supervision of the Pre-op Manager, the Pre - Op Caller is responsible for calling all patients prior to day of surgery. The patients are to be informed of their arrival time, given complete preoperative instructions, and have all questions addressed regarding his/her surgical procedure.
The Pre-Op caller will take a medical and surgical history from the patient. The pre-op caller will review the patients medications and advise the patient which ones to take the day of surgery. The preoperative caller will also screen for medication and latex allergies.
LPN nurse with prior medical/surgical experience or an experienced Medical Assistant. Candidate must have excellent phone skills, a fundamental knowledge of medications, excellent communication and customer service skills. Computer experience desired.
Experience doing pre admission calls is strongly desired. Orientation will be dependant on the individual and past work experience.
United Surgical Partners International