Practice Operations Improvement Specialist II

Novant Health Charlotte , NC 28201

Posted 2 months ago


Primary job responsibilities include development and assistance in the implementation of improvement strategies and analysis of financial data to enhance operational success in physician practices within Novant Health Medical Group. The role includes working with the Operational Advancement team on improvement of processes for operational activities, including revenue-cycle related functions, in the practice setting (i.e. front desk/scheduling/patient registration/clinical workflows/training & education, etc.) across Novant Health Medical Group to ensure integration of resources, best practices and continuity of operational procedures. The position includes ongoing assessments of the current state of physician practices and recommendations for improvement to reflect a high standard of customer service and financial vitality. In addition, the role will include assistance with internal and external financial reporting, accounting and transactional research and analysis and participation in the annual budgeting process.


  • Education: Bachelor's degree in health, business administration or other related field.

  • Experience: Minimum 5 year's management experience in healthcare industry, physician practice management experience preferred.

  • Additional Skills Required: Educational planning, performance consulting, outstanding interpersonal and communication skills, skill in exercising initiative, judgment, problem-solving and decision making, giving and receiving feedback, team building, safety and infection control, regulatory/governing standards, corporate and regional policies and procedures, office equipment, knowledge of computer systems and applications, knowledge of human resource management practices including supervision and staff development. Must be able to successfully manage multiple projects simultaneously with excellent time management abilities.


It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.

  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

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Practice Operations Improvement Specialist II

Novant Health