At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
The Practice Manager reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Practice Manager is responsible for planning, directing and monitoring operations to achieve excellence in the delivery of patient care in a specialty physician practice while creating an inspiring and rewarding environment for staff members. The Practice Manager is responsible for the operational management and coordination of the overall activities, clinical services and programs for the practice.
Helps all employees make the connection between NM values, their daily work and patient and customer satisfaction. Holds staff accountable for modeling service standards and behaviors.
Sets clear expectations for continuous quality and service improvement. Uses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for improvement projects.
Encourages those who identify problems, potential solutions and opportunities for improvement. Supports and empowers staff in piloting new ideas and solutions.
Creates an environment of partnership, collaboration, seamless quality and service enhancement across teams, departments and divisions of the organization.
Stays informed of current and emerging issues and trends for areas of accountability, NM organization and healthcare industry. Communicates and educates staff on requirements, changes, advances, opportunities, directions and projections for the future.
Thinks and acts in ways that support NM strategy, vision and plans. Identifies opportunities for new business growth and development, expansion of current services, etc.
Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
Measures and monitors budget and business development plans; provides ongoing updates to staff.
Achieves or exceeds budget and business growth and profitability targets.
Makes effective hiring decisions; completes the 90-day orientation process for new employees.
Identifies staff's individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement.
Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development within NM.
Involves staff in planning and decision-making as appropriate. Holds staff accountable for follow-through and results.
Facilitates change readiness and agility among staff and teams.
Uses timely, effective communication methods to update staff on departmental and organizational priorities and progress.
Creates a culture of respectful communication by listening, demonstrating approachability, practicing meeting, voicemail and e-mail courtesy.
Asks for staff input; encourages diverse perspectives and solutions, drawing from staff, peers, physicians, patients and other stakeholders.
Demonstrates ability to communicate effectively across departments and sectors of organization; within all levels of management; with patients, visitors, other customers, etc.
Acknowledges and celebrates individual and team contributions.
Performs other duties as assigned
3 years management experience in a medical setting or related
Demonstrated success in medical office management
Bachelor's Degree ( or 7+ years of relevant experience may be accepted in lieu of Bachelor's)
Skilled in budget and financial planning, strategic planning, problem solving, and team building
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.