Practice Manager - Primary Care

Practice Manager

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Practice Manager, under the supervision of the Regional Operations Manager (ROM), works collaboratively with the clinical site director (CSD) to oversee the day-to-day operations of the practice. The Practice Manager has full responsibility, authority and accountability for the performance of the assigned practice. As an effective leader, the Practice Manager must be a skillful communicator with strong conflict-resolutions skills. The Practice Manager has direct supervision of the staff, manages daily operations and provides cross coverage as needed to other sites. The Practice Manager is physically present in the assigned practice 95% of the time.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Responsibilities of the Practice Manager include physician relations, communications, directing, supervising and coordinating staff and operations of the practice in order to provide quality, cost-effective care

Facilitating, encouraging, and participating in quality improvement efforts alongside team members and patients; includes collaborating with department leadership, creating quality improvement processes and developing appropriate meeting structure

Participates in business development projects: includes recommending/coordinating outreach activities, allocating resources effectively, and creating budget recommendations

Fosters a positive environment and provides actionable feedback to staff; includes timely completion of annual performance reviews, teaching and coaching staff as needed

Creates positive professional relationships with other leaders in the organization; includes attending department wide leadership meetings, participating in organization-wide committee's and networking with leaders across the system

Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the practice and its staff.

QUALIFICATIONS:

• Bachelor's Degree in Health Care or Business Administration Preferred

• Minimum of 5 years of healthcare managerial experience managing a diverse workforce

• Experience providing effective business leadership to physicians

• Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources

• Demonstrated strong organizational skills

• Demonstrated high degree of initiative and independent judgment

• Epic Experience preferred