Job Summary Plans, manages and coordinates all patient care activities for medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations, and support of medical care.
Minimum Qualifications Education/Training High School Diploma or GED. Bachelors# degree in Health Care Administration or related field preferred. Courses in medical terminology preferred. #Experience 3 years of healthcare/medical office experience and 2 years general management experience; preferably in an ambulatory care setting. #License/Certification/Registration No special certification, registration or license required. #Knowledge, Skills # Abilities Excellent organizational and management skills.
Excellent customer service, and verbal and written communication skills. Demonstrated ability to set and manage multiple priorities. Demonstrated leadership skills.
Knowledge of practice management systems preferred. Ability to comprehend data for use in making daily operational decisions. Proficiency with office equipment, Microsoft Office, and medical office software.
Primary Duties and Responsibilities Provides oversight and management for the daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment in the medical office. Adjusts operations as needed to maintain peak performance.
Establish and maintains appropriate levels of equipment, office and medical supplies to support the medical practice. Responsible for maintaining positive, productive, and professional relationships within the practice, as well as between the providers and the health care system. Prepares the medical office for the addition and departure of providers; ensures smooth operational transitions.
Assists with growth and development of the practice and MMG by marketing to the public and other providers. Coordinates and leads meetings with the providers and staff on a regular basis to keep team informed of MHS and MMG goals, practice goals and policy changes. Coordinates the schedule for new providers and modifies existing provider schedules as appropriate.
Monitors provider scheduling practices and staffing levels to ensure patient needs and financial goals are met. Monitors provider schedules on a daily basis to maximize appointment availability and ensure same-day access is available. Ensures patient satisfaction with the medical group#s performance on all levels.
Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.
Responsible for compliance with all applicable environmental and regulatory policies and procedures for medical office operations, including quality and safety related tasks. Fosters and enforces MedStar Code of Conduct andensures internal policies and procedures are followed; implements policies and procedures changes accordingly. Supports and partners with Office of Corporate Business Integrity to educate and inform associates and providers of compliance standards and ensures all associates complete annual training.
Appropriately notifies Compliance and/or Legal on issues regarding compliance, privacy, risk management and/or legal issues. Assists as needed with Integrity Hotline investigations and resolutions as well as compliance, legal, and safety event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures.
Responsible for office financial performance, including revenue cycle activities. Partners with Director of Operations, Physician Leadership and Finance to prepare annual budget; ensures practice is meeting monthly budget targets and works with Facility Medical Director and Director of Operations to course correct as necessary. Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office.
Responsible for the financial performance of the medical office in the following key areas: Cash collection, timely charge capture, data entry, coding/documentation, bank deposits, and daily, weekly, and monthly reporting. Coordinates accounts payable activities according to organizational procedures.
Responsible for Personnel Management. Supervises all non-provider staff within the office. Ensures staff is properly trained and in collaboration with the provider(s), identifies the need for additional skills training for all associates.
Additionally, ensures all medical office staff is trained in emergency procedures. Adheres to the MedStar performance management cycle to evaluate and actively manage associate performance. Actively encourages associate growth and development.
Maintains and coordinates all staff schedules to accommodate patient flow. Responsible for providing backup to key positions during peak times and staff absences. Based on skills, this may include direct patient care services.
Performs weekly payroll activities for assigned staff. Actively engages in recruiting, hiring, orienting, promoting, reviewing and terminating staff according to organizational policies. Maintains up-to-date staff files of required certifications and licenses.
Fosters staff engagement and productivity. Develops, executes and monitors Action Plans related to Associate Engagement Surveys. Performs other duties as assigned.
Responsible for the overall coordination, planning, evaluation, and monitoring of a physician practice. Oversees and manages both clerical and clinical staff.
Bachelors degree in Business/Health Administration strongly preferred, or an equivalent combination of education and experience.
3 years healthcare/medical office experience and 2 years general management experience; preferably in a managed care or ambulatory care setting.
No special certification, registration or license required.
Knowledge, Skills & Abilities
Effective verbal and written communication skills. Ability to follow verbal and written instructions. Basic computer skills preferred.
Primary Duties and Responsibilities
Acts as a patient advocate and handles incoming complaints and concerns to attain maximum patient satisfaction.
Assure adherence to the my MedStar Management Guidelines including, but not limited to the following: review material in Toolkit with all associates and assure they complete training, provide daily management of patient portal transactions, assure workflow procedures are implemented, offer access to the portal to all appropriate patients, review monthly dashboard performance reports (SLAs) and intervene as appropriate, assure marketing materials are maintained and displayed with the medical office, escalate any problems/concerns as appropriate, maintain communication with IS patient portal team to provide staff updates as needed and notify the my MedStar team if the primary or back-up contact changes.
Attends all scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CPR, and others as requested.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.
Develops, implements, and monitors all delivery and support systems to realize maximum efficiency.
Develops, tracks, and adheres to a budget/financial plan for facilities, materials, and human resource needs for the site.
Implements, monitors, and reinforces MedStar Physician Partners policies and procedures. Participates in the development of policies and procedures for the site.
Initiates community outreach programs.
Manages employee recruitment and retention, employee relations, performance management, and all other personnel actions for the site. Assures the proper accounting of hours worked and paid time off.
Monitors the patient billing and collection functions.
Performs other duties as assigned.
Prepares and directs reports and statistical analysis as needed.
Prepares employee work schedules and arranges for adequate coverage to maintain optimum patient service. Determines cost effective staffing alternatives.
Working as a partner with Facility Medical Director, creates a cohesive and productive work group, organized around clear roles, purposes, and goals. Fosters a cooperative climate by acting as a positive role model and leader.
Medstar Research Institute