Practice Manager

MISSION: The mission of HHLI is to provide access to equitable, comprehensive, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality extensive patient centered care.

VISION: Creating healthier communities by transforming the health care system one person at a time.

JOB TITLE: Practice Manager

REPORTS TO: Director of Operations

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

POSITION SUMMARY:

The Practice Manager is an administrative supervisory role that is responsible for the daily and overall operations of the Health Center. The Practice Manager oversees and coordinates administrative functions, plans and supports development of the Health Center and all related areas. This role manages all non-clinical personnel, and works closely with the Nurse Manager and clinical staff. The Practice Manager monitors provider templates and the scheduling of patient visits with the goal of maximizing capacity with current resources. The Practice Manager maintains and encourages efficient and effective communication with all team members in order to foster a successful environment, and participates in revenue cycle functions, quality and service initiatives.

RESPONSIBILITIES:

• Works with the Nurse Manager to coordinate Health Center activities to improve patient care services and patient flow.

• Provides direction and supervision for the Front Desk Receptionists/Clerks and other Administrative Support staff

• Makes recommendations for staffing needs and monitors overall work productivity in collaboration with the Nurse Manager

• Responsible for management of patient concerns, complaints and related issues.

• Develop and maintain a thorough working knowledge of eClinical Works (ECW) program to train front desk staff and evaluate operations.

• Serves as the liaison between administration, clinical teams and patients.

• Promotes positive customer service by effectively interacting with patients, frontline staff and supervisors and addressing patient complaints.

• Prepare purchase requisitions, approve and issues purchase orders in accordance with organization policy and negotiated terms and conditions.

• Order materials and services as per negotiated contracts and appropriately approved.

• Responsible for community relations, outreach and marketing.

• Assist the Administrator in carrying out special projects and reports.

• Participates in the QI process to ensure compliance with all policies and procedures.

• Ensures department/division staff adheres to Corporate Compliance Program, HIPAA regulations and all other regulatory standards i.e. Annual physical exams, mandatory trainings, and licensing.

• Supports or may assist with key revenue cycle functions including, but not limited to, scheduling, insurance verification, co-pay collection, and charge capture and referral management.

• Participates in LEAN and other activities necessary to implement the multi-disciplinary patient-centered medical home approach

• Other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree with a focus in Health Care Administration with five or more years of progressive management experience in an ambulatory care or a related field required.

• Master's Degree in Public Health, Health Care Administration/Management, or related field with three or more years of progressive management experience in ambulatory care or related fields preferred.

• Good verbal, writing, planning and evaluation skills required.

• Excellent communication, interpersonal and supervisory skills; while maintaining professionalism, tact and discretion.

• Knowledge of public health practices and procedures and collaborative management techniques.

SALARY: Commensurate with experience

MORE INFORMATION: This is an exempt position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to perform a range of physical activities that are essential to the core work functions outlined in this document.

Physical

Mental Effort

Environmental

(F) Stand

(F) Read/comprehend

(O) Excessive noise

(F) Sit

(F) Write

(O) Around machinery

(F) Walk

(F) Perform Calculations

(O) Dust, fumes

(O) Climb

(F) Communicate Orally

(N) Drive motor vehicle

(O) Run

(F) Reason/analyze

(O) Work in Confined Spaces

(O) Kneel

(F) Uses Hearing/Sight

(O) Environmental Risks

(F) Bend

(O) Squat

Carry/Lift

(N) Crawl

(F) Light (up to 25 lbs.)

(F) Handle Objects

(O) Moderate (25-50 lbs.)

(F) Reach above shoulder level

(N) Heavy (over 50 lbs.)

(F) Use fine finger movements

( ) Other ________________

KEY: "F" =Frequently, "O"=Occasionally and "N"=not at all

HHLI provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. HHLI shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.