Beaumont Hospitals Dearborn , MI 48120
Supervises office support staff to ensure optimal work flows and appropriate staffing. Serves as a liaison between Providers and clinical staff in daily operations.
This includes responsibility for charge processing, A/R follow up, cash processing, patient flow, Provider and staff payroll and maintenance of scheduling system and patient medical records. Develop and implement department policies, process improvement initiatives and customer satisfaction initiatives and provide follow up and metrics. Orient and train office support staff and ensure competency.
Interacts and communicates in a manner considerate of age, culture and developmental needs. Serve as clinical back up within the practice to assist as needed, when applicable with clinical skill validation.
This position is for the Women's Health Clinic\ObGyn Residency Clinic located in the Dearborn MOB and the Beaumont ObGyn Associates site currently located on Monroe St. in Dearborn.
Associate degree or equivalent work experience in physician office setting. Bachelor degree preferred.
Five (5) years of experience in at least two of the following areas: appointment scheduling, patient registration, medical records, charge entry and/or billing. Two (2) years of supervisory experience. Two (2) years of experience with a practice management computerized system.
Current Basic Cardiac Life Support Certification (BLS) or Healthcare Provider (HCP).
Skills & Abilities: Excellent interpersonal skills.
Develop and lead process improvements and monitor outcomes. Must exhibit behaviors consistent with the Beaumont Health Code of Conduct, Mission, Vision, and Values.