Practice Manager I

Catholic Health Initiative Pineville , KY 40977

Posted 3 months ago

Position Type: Regular

Scheduled Hours per 2 week Pay Period: 80

Primary Location: KY > PINEVILLE > KMG PCA 222 W TN AVE

Job Summary / Job Purpose

The Practice Manager I is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 1 5 providers at any given time.

Key Responsibilities

  • Manage clinic staff on day-to-day operations.

  • Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.

  • Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.

  • Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.

  • Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.

  • Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.

  • Work with Regional Director to develop and implement performance goals and objectives.

  • Assist Regional Director with implementation and development of long-range plans.

  • Monitor payroll system to control time management.

  • Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.

  • Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.

  • Act as the liaison between the practice and Central Billing Office.

  • Perform other duties as assigned.

Job Requirements / Qualifications

Bachelor's Degree and minimum of 3 years leadership experience OR minimum of 5 years leadership experience in the discipline OR Master's Degree and no experience

Required minimum of 3 years leadership experience with a Bachelor's Degree OR 5 years leadership experience in the discipline without a Bachelor's Degree.

Experience (required and preferred):

  • 1 year practice management or practice administrator experience required.
  • 1 year supervisory-level experience required.

Additional Information

  • Requisition ID: 2019-R0223314

  • Schedule: Full-time

  • Shift: Day Job

  • Market: KentuckyOne Health

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Practice Manager I

Catholic Health Initiative