Practice Manager

Heartland Dental Hammond , IN 46320

Posted 1 week ago

Practice Manager

Do you thrive in a fast-paced, progressive environment? Are you looking to evolve as a leader, learning from those around you? The role of Practice Manager could be for you!

Heartland Dental is looking for a reliable, hard-working individual to provide supervisory support for 1 -2 of our supported offices. In this entry-level management position, you'll utilize your team-building and communication skills to their fullest. The right candidate will be organized and have the skills necessary to multitask effectively and efficiently. You'll be a key point of contact for dental team members, while acting as liaison between the supported office and our Home Office. Therefore, this position is especially important for ensuring messages are delivered to the supported office team in a timely and consistent manner.

In addition to exceptional communication and organizational skills, the ideal applicant will lead in a positive, yet productive way. He or she must have the ability to thrive under pressure and work well with others. This role helps shape the dynamic of the supported office.

This position reports to the Regional Manager of Operations and partners directly with the

supported dentist(s) of the practice.

To learn more about Heartland Dental's support, please visit our website.

Duties & Responsibilities

  • Lead by example and coach team to provide exceptional patient experiences.

  • Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high quality patient care and exceptional experiences.

  • Work within budget guidelines to maintain supported office profitability.

  • Manage accounts receivables including timely and accurate insurance claim processing and patient billing.

  • Assist patients with applying for credit and other financial assistance.

  • Coordinate daily team huddles, weekly team meetings and quarterly practice business meetings.

  • Provide ongoing feedback, training and annual performance & salary reviews for team members within the practice.

  • Serve as the point person for office management duties including:

  • Office cleaning and maintenance

  • Verify practice invoices

  • Verify and submit payroll

  • Clinical and non-clinical supplies ordering

  • Schedule team members to ensure adequate shift coverage and facilitate requests for time off.

  • Serve as the liaison between Heartland Dental headquarters (Home Office)departments, including:

  • Payroll

  • Human Resources

  • Accounts Payable

  • Marketing

  • Supplies

  • Education

  • Recruiting

  • Employee Relations

  • Legal

  • Maintain protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).

  • Assist in the interviewing, on-boarding and training of new hires.

Skills & Qualifications

  • Associate degree with 3+ years of relevant experience OR Bachelor degree with at least 1 year of relevant experience.

  • Prior supervisory or shift management experience preferred

  • Prior experience with dental management software (Dentrix) preferred

  • Monthly travel required, sometimes including flights and overnight stays

  • Experience reading and acting on financial reporting (e.g. Profit & Loss statements) preferred

  • Patient-focused

  • Energetic

  • Problem-solving


  • Medical and prescription drug insurance.

  • Free dental services for you and your dependents (minus lab fees).

  • Vision care support.

  • Life insurance.

  • 401(K) retirement plan.

  • 6 paid holidays.

  • Team-focused, uplifting and educational work culture.

  • Potential for up to 2 weeks vacation time.

Heartland Dental provides all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager IIi Station


Posted 3 days ago

VIEW JOBS 3/16/2019 12:00:00 AM 2019-06-14T00:00 Auto req ID: 201432BR Position Type: Part Time Employee Type: Nonexempt Job Summary This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff within a station or hub. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Manager may also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations. Essential Functions * Serves as a champion for FXG's Safety Above All Culture and supports all related initiatives * Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity * Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub * Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable) * Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results * Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals * Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters * Participates in the development of and responsible for administering company safety strategies and programs * Investigates, resolves and/or escalates customer service issues, as appropriate * Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety NONESSENTIAL FUNCTIONS * Performs other duties as assigned Minimum Education * High school diploma or GED required; Bachelor's degree in Business, Logistics or a related area preferred Minimum Experience * Six (6) months package handler, FedEx Ground field or related experience required; Bachelor's degree in Business, Logistics or a related area is accepted in lieu of required experience Required Skills, Abilities and / or Licensure * Ability to inspire a shared vision and empower and motivate a team * Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups * Proven ability to apply sound business judgment to establish and accomplish goals * Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice * Ability to read, interpret and draw conclusions from numerical data and written information * Software skills, including use of Microsoft Office software and web-based applications * Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications Other Job Description Information Tentative Schedule: Monday - Friday, 4:30PM - 9:30PM Local Candidates Preferred. % of Travel for the Position: 0-25% Address: 1515 Gostlin Street City: Hammond State: Indiana Zip Code: 46327 Domicile Location: P464 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Operations Fedex Hammond IN

Practice Manager

Heartland Dental