Practice Manager

Heartland Dental Columbia , MO 65201

Posted 1 week ago

Practice Manager

Do you thrive in a fast-paced, progressive environment? Are you looking to evolve as a leader, learning from those around you? The role of Practice Manager could be for you!

Heartland Dental is looking for a reliable, hard-working individual to provide supervisory support for 1 -2 of our supported offices. In this entry-level management position, you'll utilize your team-building and communication skills to their fullest. The right candidate will be organized and have the skills necessary to multitask effectively and efficiently. You'll be a key point of contact for dental team members, while acting as liaison between the supported office and our Home Office. Therefore, this position is especially important for ensuring messages are delivered to the supported office team in a timely and consistent manner.

In addition to exceptional communication and organizational skills, the ideal applicant will lead in a positive, yet productive way. He or she must have the ability to thrive under pressure and work well with others. This role helps shape the dynamic of the supported office.

This position reports to the Regional Manager of Operations and partners directly with the

supported dentist(s) of the practice.

To learn more about Heartland Dental's support, please visit our website.

Duties & Responsibilities

  • Lead by example and coach team to provide exceptional patient experiences.

  • Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high quality patient care and exceptional experiences.

  • Work within budget guidelines to maintain supported office profitability.

  • Manage accounts receivables including timely and accurate insurance claim processing and patient billing.

  • Assist patients with applying for credit and other financial assistance.

  • Coordinate daily team huddles, weekly team meetings and quarterly practice business meetings.

  • Provide ongoing feedback, training and annual performance & salary reviews for team members within the practice.

  • Serve as the point person for office management duties including:

  • Office cleaning and maintenance

  • Verify practice invoices

  • Verify and submit payroll

  • Clinical and non-clinical supplies ordering

  • Schedule team members to ensure adequate shift coverage and facilitate requests for time off.

  • Serve as the liaison between Heartland Dental headquarters (Home Office)departments, including:

  • Payroll

  • Human Resources

  • Accounts Payable

  • Marketing

  • Supplies

  • Education

  • Recruiting

  • Employee Relations

  • Legal

  • Maintain protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).

  • Assist in the interviewing, on-boarding and training of new hires.

Skills & Qualifications

  • Associate degree with 3+ years of relevant experience OR Bachelor degree with at least 1 year of relevant experience.

  • Prior supervisory or shift management experience preferred

  • Prior experience with dental management software (Dentrix) preferred

  • Monthly travel required, sometimes including flights and overnight stays

  • Experience reading and acting on financial reporting (e.g. Profit & Loss statements) preferred

  • Patient-focused

  • Energetic

  • Problem-solving


  • Medical and prescription drug insurance.

  • Free dental services for you and your dependents (minus lab fees).

  • Vision care support.

  • Life insurance.

  • 401(K) retirement plan.

  • 6 paid holidays.

  • Team-focused, uplifting and educational work culture.

  • Potential for up to 2 weeks vacation time.

Heartland Dental provides all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Scheduler Urology Practice

US Oncology, Inc.

Posted 4 weeks ago

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 Position SummarySCOPE: Under general supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answers all incoming calls; assess callers' needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner. * Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. * Obtains and enters all authorization and correspondence relating to referrals in patients' charts and computer. * Maintains physician's schedule: on call, vacations, meetings, etc. * Schedules outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required. * Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment. * Collects co-pays, deductible and other out of pocket amounts at time of visit. * Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage. * Handles incoming phone calls from patients needing to schedule or reschedule appointments. * Provides patients with accurate and legible appointment cards. Documents no shows in patients chart for missed visits. Follows up with patient to reschedule any missed appointments. * Arranges for patients to have financial counseling as needed. * Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. * Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. * Prepares correspondence, memos, forms and other typing as requested by supervisor. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public. * M The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. US Oncology, Inc. Columbia MO

Practice Manager

Heartland Dental