Practice Manager Full Time

Community Health System Saint Cloud , FL 34769

Posted 3 months ago

Manages the daily activities of medical staff

  • 20 staff + physicians. Participate in interviews, hiring, and training of staff. Prepares budget; orders clinical equipment and supplies to fill patient needs and meet financial concerns. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others, perform staff competencies, documenting and maintaining policies and procedures. A wide degree of creativity and latitude is expected. Typically reports to the Director of Clinics. Requires a minimum of 2-4 years of experience; supervisory experience is a plus. Familiar with a variety of the field's concepts, practices, and procedures.

Essential Job Responsibilities:

  • Actively monitors clinic operations and patient flow to evaluate effectiveness; Implements short and long-term work plans to address areas of needed improvement.

  • Ensures office work flow is smooth and efficient; Service, patient care and process quality are regularly measured, monitored and improved; problems are resolved quickly in a cost effective manner; staff collaborate and communicate with others to provide coordinated/efficient patient care; establishes positive, productive working relationships with others.

  • Develops and maintains cross training in all areas to maximize operational efficiencies and minimize any office disruptions resulting in patient dissatisfaction, delinquency in charge entry and backlog in filing, etc. Practice Manager is to have a basic working knowledge of all positions.

  • Assists in the recruitment, orientation, training, and evaluation of all staff; Maintains appropriate staffing levels in the office. Ensures that employees receive proper orientation upon hire and appropriate training throughout the course of their employment.

  • Meets with the physicians, managers and office employees to keep up-to-date on activities and new policies and to discuss problems and opportunities. Educational needs of staff are identified and staff is assisted in meeting those needs. Employs effective methods of communication with staff and physicians within the clinic to ensure the team is kept appraised of Health System initiatives.

  • Ensures all requests for information by physicians, staff, administration and others are handled promptly.

  • Oversee the purchasing of non-medical and medical supplies. Maintain the appropriate par levels for inventory of supplies for both medical and nonmedical.

  • Monitors all licenses, job competencies, and skills evaluations on an ongoing basis to ensure physicians, nurses, lab & medical imaging staff maintain appropriate credentials as applicable.

  • Customer Focus

  • Understands and satisfies customer needs. Customers include patients and their families, guests, medical staff, and coworkers who represent developmentally, socioeconomically, and culturally diverse groups. Hears and resolves patient complaints. Processes Patient Complaint Form as per policy. Evaluates, resolves, and reports patient complaint trends to Practice Administrator.
  • Other duties as assigned.
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Practice Manager Full Time

Community Health System