Practice Manager For The Primary Care Clinic

Practice Manager for the Primary Care Clinic

Helen and Arthur E. Johnson Beth-El College of Nursing and Health Sciences

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a Practice Manager to join our team! UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary Range: $ 45,588 - $62,880 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: On-site

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.

• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.

• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.

• Further Your Education: Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.

• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.

• Want to know your total compensation? Use our calculator to get the complete picture!

Summary

This in-person position is responsible for managing and overseeing the day-to-day operations of the Primary Care Clinic (PCC) and the Peak Nutrition Clinic (PNC), and assisting the Center for Active Living (CAL) as needed. The duties of the practice manager include the following: monitoring billing and accounts receivable to ensure that the practice is receiving what it is owed, ensuring that all staff are appropriately trained and comply with healthcare practice regulations, maintaining and updating the electronic medical record for the practice, contract management including vendor and third-party contracts, credentialing providers and maintaining credentials and requirements for insurance payers, and assisting with marketing, business development, and space management.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

• Oversees daily clinic operations. Identifies and resolves operational problems.

• Supervises assigned personnel and evaluates their performance on an annual basis.

• Monitors employee time sheets and leave records for all PCC/PNC employees and maintains the master clinic schedule.

• Ensures that the office is staffed appropriately.

• Is responsible for and monitors the work of all clinical staff at the PCC/PNC in collaboration with the Dean.

• Maintains provider applications and credentialing information for participating health plans.

• Manages the EHR system and IT infrastructure and coordinates maintenance and repair with UCCS IT and software vendors.

• Manages accounts payable. Prepares daily bank deposits and daily reconciliation.

• Oversees all billing operations, coding, reimbursement, aged accounts, fee schedule management, and purchasing.

• Verifies quarterly NP on-call time and submits time to College HR representative for payment.

• Coordinates with the Assistant/Associate Dean and College Program Director of Marketing to ensure the Johnson Beth-El Clinic websites are current.

• Prepares monthly, quarterly, and year-end reports.

• Collaborates with the Assistant/Associate Dean on policy development, review, and implementation.

• Organizes staff meetings every month for all Johnson Beth-El Clinics.

• Maintains and ensures that patient satisfaction surveys for PCC/PNC are distributed to random patients bi-annually to provide feedback.

• Fields all patient concerns related to customer service and quality of care issues in PCC/PNC.

• Works to investigate and resolve said issues and refers the concern to the appropriate person if needed.

• Assists the clinical staff in establishing and maintaining a quality improvement (QI) program for the PCC/PNC to address customer service and quality of care issues.

• Establishes and supports efficient patient workflow through the PCC/PNC.

• Works with the Assistant/Associate Dean for Clinical Affairs and the college Finance & Accounting Manager to develop operating budgets for all Johnson Beth-El Clinics.

• Assists in current marketing plans for PCC/PNC and public relations with the community.

• Markets the PCC/PNC to potential community partners.

• Communicates program information to employees, staff, the University, and the community.

• Collaborates with other UCCS departments and external organizations to maintain positive working relationships and ensure effective operations at the Johnson Beth-El Clinics.

• Assists in recruiting, hiring, orientation, developing, and evaluating office staff and students in the PCC/PNC.

• Helps providers in the PCC/PNC to coordinate clinical opportunities for UCCS undergraduate, graduate, and doctoral-level nursing students.

• Oversees and approves office supply purchases, ordering signage, name tags, business cards, prescription pads, and other items from the print shop for PCC/PNC.

• Supports and upholds established policies, procedures, quality improvement, safety and codes, and requirements for accreditation and regulatory agencies for the PCC/PNC.

• Coordinates building maintenance and repair requirements for the Johnson Beth-El Clinics space and associated common areas with UCCS facilities services.

• Coordinates shared space and shared services with Peak Vista and the City Employee Medical Clinic.

• Coordinates use of space with other organizations occupying space in the Johnson Beth-El Clinics.

• Provides oversight of compliance and training issues.

• Analyzes and negotiates managed care contracts.

• Maintains patient confidentiality.

• Provides coverage at the front office as needed.

• Performs other related duties as directed or required.

Typical Percentage of Work

• 80 percent devoted to day-to-day operations.
• 10 percent devoted to provider credentialing.
• 10 percent ensuring compliance issues are met and staff development.

Tentative Search Timeline

• Priority will be given to applications submitted by: June 30, 2024; however, position will be open until filled.

• Potential interview dates: July 15-26, 2024

• Potential start date: August 2024

UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

UCCS is committed to providing reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify our office at hrhelp@uccs.edu.

Minimum Qualifications

Applicants must meet minimum qualifications at the time of hire.

• Education: Bachelor's Degree

• Experience: 3 years of experience in medical office management

Preferred Qualifications

• Master's Degree in Business/Healthcare Administration or related field

• Five or more years of medical office management

• Five or more years of billing, coding, and collections experience in an outpatient setting

• Three years of billing, coding, and collections experience

• Billing/coding certification

• One year of experience with e-Clinical Works (EMR)

Physical Requirements

The Practice Manager is expected to be in the clinic office Monday - Friday, typically from 7:30-4:30. While performing the duties of this job, the employee is frequently required to sit or stand. Employee is occasionally required to stand and walk. Tasks may involve looking at a computer screen continuously for long periods of time, hearing within normal range. The employee must occasionally lift and/or move up to 20 pounds.