Practice Manager

Envision Healthcare Phoenix , AZ 85002

Posted 2 months ago

Overview

Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women's and children's health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.

The Practice Manager is responsible for the effective management of all assigned facilities through: deployment of clinical providers; implementation of corporate policies, procedures and initiatives; and acts as primary liaison with practice providers, clinical leadership and clients.

Responsibilities

Facility

  • Understand hospital contractual requirements (quality, financial, satisfaction) and educate providers appropriately. Coordinate the renewal or modification of said contract with Practice leader

  • Educate facility/key hospital personnel on the Sheridan product lines (ER, Anesthesia, Children's Services, TIVA) and services, including Sheridan's quality program. Understand, in turn, the needs and quality program of the hospital

  • Present quality data to the hospital

  • Ensure facility adoption of standard forms

  • Facilitate adoption of hospital EMR where necessary

  • Liaise with the hospital to facilitate problem resolution and goal setting

  • Interface and network with hospital departments and attend applicable meetings

  • Be aware of local developments and identify potential threats and opportunities, including identification of available ER, Anesthesia and Children's Services vendors and any issues with the administration's satisfaction with those services. Escalate to the RPD or Practice Leader as warranted

Provider Services

  • Assist Human Resources in interface with provider for benefit enrollment, FMLA, work related injuries, etc.

  • Serve as the primary source of contact and communication for Physicians

  • Assist facility leadership in counseling and coaching staff

  • Work with Credentialing to facilitate urgent credentialing issues such as deficient records, renewal of privileges, missing licensure/certifications, etc.

  • Initiate and coordinate staff meetings

  • Manage onboarding process for assigned facilities (facility orientation, access cards, introductions, etc.).

  • Respond to other operational issues as they arise

Clinical Education

  • Routinely utilize quality reports as tools to provide continuous performance feedback to department leadership and staff

  • Train providers on event reporting procedure and other events

  • Provide on-site training for initiatives

  • Distribute policies and ensure adherence

  • Perform necessary site reviews to ensure compliance with NCQA, JCAHO and other regulatory and accreditation requirements

  • EMS Coordination

  • Audit departmental meetings

  • Interface with the Documentation Education Department and coordinate activity as necessary; ensure coding and documentation improvements are sustained

  • Provide appropriate operational work tools to providers (performance evaluations, etc.)

Recruitment & Provider Relations

  • Interact with Central Services as necessary to ensure effective and efficient functioning of facilities. Effectively manage the recruitment process for all open positions at the facility

  • Submit request form to Central Services for each open position at facility. Review the provider staffing list, and ensure all providers are accurately represented

  • Review the provider staffing vacancy list, and ensure accuracy

  • Notify labor control immediately of any potential upcoming vacancies

  • Lead the recruitment effort for open positions through the interface with Sheridan affiliated providers at the site, the Chief provider, and Sheridan's sourcing solution, TIVA. Interface with the provider directly through face-to-face interviews, selection in concert with site Clinical leadership, and orientation

  • Navigate the corporate processing system for new hires; including but not limited to requesting a contract, assuring that all applicable forms from HR, payroll and credentialing are mailed, received, and returned completed. Track all information and log and follow-up on missing items. Closely monitor the credentialing progress to assure candidate is successfully processed internally and at the facility as close to the preferred start date as possible

  • For existing providers, process all provider contractual requirements. Coordinate employment contract amendments or other changes in provider staffing and compensation. Assure generation of proper Personnel Action Forms (PAFs) for various sign-on bonuses, stipends, tails, moving expenses as well as Employee Advance Request Forms (EARFs) for promissory notes

  • Depending upon site, attend with TIVA recruitment functions/meetings

Financial

  • Able to prepare detailed financial analytics relative to labor cost management and understand the complexities of revenue cycle management

  • Able to prepare annual budgets for assigned practices with limited oversight from the Practice Leader.

  • Act as liaison with Accounting and Finance to resolve financial-related practice and/or budget issues

  • Ensure effective labor management of facilities through: intimate understanding of the schedule at the facility, provision of e guidance and support where necessary to assure the most cost-effective solution is being employed. Coordinate with facility medical directors and division leaders to cover vacancies, vacations, and other scheduling issues

  • Engage the use of per diems, locums, and agency providers as necessary; ensure usage is monitored and appropriate

  • Monitor pay for performance incentives

Customer Service & Development

  • Meet regularly (as determined by department policy) with assigned facility administration to:

  • Identify any projected changes in service requirements that would change our provider schedule and thus our cost. Proactively address those changes through the education of hospital managers. Escalate issues to the Practice Leader as needed

  • Serve as liaison with customers including patients, surgeons, and other hospital personnel to assess client satisfaction

  • Demonstrates ability to manage highly complex client relationships and practices including ability to interface with client executives in conjunction with the applicable Practice Leader

Supervisory

  • Able to recruit, develop, and retain a comprehensive practice management team in conjunction with the Practice Leader

  • Able to serve as operational leader of assigned practices in the absence of Practice Leader

  • Responsible for the training and onboarding of new practice managers

  • Serves as an informal leader, positive role model, team builder, and expert resource for practice managers across all specialties

Other

  • Interface with Corporate resources as necessary, including: Central Services, Human Resources, Revenue Cycle Management, and Payroll, to ensure the effective and efficient operations of the practices at each facility. Serve as the primary point of contact for each assigned facility

  • Integrally involved in new business including new growth and acquisitions

  • Able to effective manage projects related to the specialty's strategic objectives with limited oversight from the Practice Leader

  • Communicate activities, events and concerns to the appropriate responsible parties

  • Where multiple service lines exist within the same facility, ensure a reasonable level of coordination and interaction with other practice managers

  • Participate in facility start-ups and acquisitions as assigned

  • Actively participate in Kaizen related events, supports & participates in Lean efforts and implements standard work

  • Implement necessary communication mechanisms to ensure that the practices are provided with up-to-date information on corporate policies, procedures and initiatives

  • Keep upper management informed of key happenings and events

  • Read and abide by the company's code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs.

  • Report any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company

  • Obtain clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so

  • Team-focused, takes into account impact to organization beyond assigned facilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience:

Bachelor's Degree in healthcare/business administration or related field from four-year College or university required, Master's Degree strongly preferred. 7+ years' experience in healthcare industry including direct interfacing with physicians and clinical providers; or equivalent combination of education and experience

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

  • Microsoft Office Suite

  • MSOW

  • E-Labor

  • Internal Billing System (AS400, Children's Services Notes, MISYS Vision)

Certificates and Licenses:

  • N/A

Supervisory Responsibilities:

Depending on site, may have direct subordinates. Must demonstrate the ability to manage 1-5 front-line employees, direct a central team and work closely with corporate resources

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Physician Services is an Equal Opportunity Employer.

#LI-TY1


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Practice Manager

Phoenix Children's Hospital

Posted 3 weeks ago

VIEW JOBS 4/1/2019 12:00:00 AM 2019-06-30T00:00 Position Details Department: Ambulatory Administration Category: Director/Management Location: Phoenix Posting #: 445556 Date Posted: 3/29/2019 Employee Type: Regular Position Summary The Practice Manager is responsible for the 24 hour accountability of work flow, performance and overall management and operations of the designated practice(s) and other assigned areas. This position works closely with the Division Chief and Director, PCMG Practice Based Operations including participation in the development and execution of strategic planning, continuous quality improvement, financial / budget reporting and monitoring. Maintains physical environment and equipment for effective operations. Delegates and supervises personnel. The position involves planning and overseeing all operations and business related activities that may include but not limited to surgical, procedural, and clinic scheduling; billing operations; coding; auditing and reimbursement operations; credentialing, and other unique practice operations and financial practices. This position seeks guidance from the Director, PCMG Practice Based Operations and/or COO – PCMG for unusual or unanticipated circumstances that require deviation from financial / operational policies and standards of practice. PCH Values * Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team * Excellence in clinical care, service and communication * Collaborative within our institution and with others who share our mission and goals * Leadership that set the standard for pediatric health care today and innovations of the future * Accountability to our patients, community and each other for providing the best in the most cost-effective way. Position Duties * Demonstrates accountability and responsibility for day-to-day operations of designated services with 24-hour accountability. * Coordinates daily operations and work activities for clinical and non-clinical services. Staffs, schedules and appropriately uses nursing and support staff. * Monitors staffing levels of current and upcoming shift for the department based on patient acuity, staff competencies and patient volume. * Provides timely and appropriate resolution to patient, customer, physician, personnel, vendor and organizational concerns or complaints. * Manages work flow, performance, and overall practice operations achieving expert care, superb service, and maximum physician/staff productivity. * Develops and maintains an open and effective line of communication with physicians and clinic staff. Tracks and trends physician activity, including session attendance and clinic resource use activity. * Supports and improves patient access and patient satisfaction. Listens to, and resolves, customer/patient complaints. * Maintains physical environment and equipment for effective operations. * Anticipates and facilitates needs for repair, renovations, replacement, new purchases or modifications of work environment and equipment for the effective provision of services. * Ensures work practices meet health, fire, safety, and regulatory requirements and compliance with Joint Commission and HIPAA standards. * Provides leadership, education, guidance, and professional development to personnel. * Facilitates recruitment, interviewing, hiring, orientation, training, and performance review of job roles. * Generates timely and effective documents and communicates disciplinary actions. Accurately maintains personnel and credential files. * Addresses and coordinates staff training needs by developing standards and ensuring basic competencies for all staff. Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement. * Continuously optimizes staff roles and responsibilities to meet performance goals. * Demonstrates organizational and analytical skills to solve problems, make decisions, and develop systems and processes for effective workflow and financial viability. * Develops, implements, and monitors systems and processes to promote effective and efficient operations of programs and services. * Supports organizational strategic initiatives. * Assists in developing and evaluating annual goals and objectives of department. * Assists in developing and managing budget. * Maintains effective and efficient use of providers, personnel, equipment, and capital. * Organizes, plans, audits, and oversees all business/financial related activity that may include, but not limited to, surgical scheduling operations, billing operations, coding, auditing and reimbursement operations, credentialing and other financial practices of the department. * Prepares, justifies, and administers operating and capital budgets for the site/clinics and the related programmatic areas within institutional guidelines and in accordance with strategic plans. * Monitors financial performance through key metric analysis. Conducts financial analyses of new or proposed programs through the development of pro forma. 2. * Audits, monitors, and manages the charge capture and charge reconciliation processes for the site/clinics. * Assists in developing business plans for short-term and long-term goals. * Manages the co-payment process, including auditing the collections and cash drawer. Manages purchasing and expense tracing processes, utilizing internal controls and reconciliation practices. * Ensures accuracy of patient charges and justification of supply and equipment utilization. Participates in cost containment * Performs miscellaneous job related duties as requested. Phoenix Children's Hospital Phoenix AZ

Practice Manager

Envision Healthcare