Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women's and children's health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.
If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.
The Practice Manager is responsible for the effective management of all assigned facilities through: deployment of clinical providers; implementation of corporate policies, procedures and initiatives; and acts as primary liaison with practice providers, clinical leadership and clients.
Understand hospital contractual requirements (quality, financial, satisfaction) and educate providers appropriately. Coordinate the renewal or modification of said contract with Practice leader
Educate facility/key hospital personnel on the Sheridan product lines (ER, Anesthesia, Children's Services, TIVA) and services, including Sheridan's quality program. Understand, in turn, the needs and quality program of the hospital
Present quality data to the hospital
Ensure facility adoption of standard forms
Facilitate adoption of hospital EMR where necessary
Liaise with the hospital to facilitate problem resolution and goal setting
Interface and network with hospital departments and attend applicable meetings
Be aware of local developments and identify potential threats and opportunities, including identification of available ER, Anesthesia and Children's Services vendors and any issues with the administration's satisfaction with those services. Escalate to the RPD or Practice Leader as warranted
Assist Human Resources in interface with provider for benefit enrollment, FMLA, work related injuries, etc.
Serve as the primary source of contact and communication for Physicians
Assist facility leadership in counseling and coaching staff
Work with Credentialing to facilitate urgent credentialing issues such as deficient records, renewal of privileges, missing licensure/certifications, etc.
Initiate and coordinate staff meetings
Manage onboarding process for assigned facilities (facility orientation, access cards, introductions, etc.).
Respond to other operational issues as they arise
Routinely utilize quality reports as tools to provide continuous performance feedback to department leadership and staff
Train providers on event reporting procedure and other events
Provide on-site training for initiatives
Distribute policies and ensure adherence
Perform necessary site reviews to ensure compliance with NCQA, JCAHO and other regulatory and accreditation requirements
Audit departmental meetings
Interface with the Documentation Education Department and coordinate activity as necessary; ensure coding and documentation improvements are sustained
Provide appropriate operational work tools to providers (performance evaluations, etc.)
Recruitment & Provider Relations
Interact with Central Services as necessary to ensure effective and efficient functioning of facilities. Effectively manage the recruitment process for all open positions at the facility
Submit request form to Central Services for each open position at facility. Review the provider staffing list, and ensure all providers are accurately represented
Review the provider staffing vacancy list, and ensure accuracy
Notify labor control immediately of any potential upcoming vacancies
Lead the recruitment effort for open positions through the interface with Sheridan affiliated providers at the site, the Chief provider, and Sheridan's sourcing solution, TIVA. Interface with the provider directly through face-to-face interviews, selection in concert with site Clinical leadership, and orientation
Navigate the corporate processing system for new hires; including but not limited to requesting a contract, assuring that all applicable forms from HR, payroll and credentialing are mailed, received, and returned completed. Track all information and log and follow-up on missing items. Closely monitor the credentialing progress to assure candidate is successfully processed internally and at the facility as close to the preferred start date as possible
For existing providers, process all provider contractual requirements. Coordinate employment contract amendments or other changes in provider staffing and compensation. Assure generation of proper Personnel Action Forms (PAFs) for various sign-on bonuses, stipends, tails, moving expenses as well as Employee Advance Request Forms (EARFs) for promissory notes
Depending upon site, attend with TIVA recruitment functions/meetings
Able to prepare detailed financial analytics relative to labor cost management and understand the complexities of revenue cycle management
Able to prepare annual budgets for assigned practices with limited oversight from the Practice Leader.
Act as liaison with Accounting and Finance to resolve financial-related practice and/or budget issues
Ensure effective labor management of facilities through: intimate understanding of the schedule at the facility, provision of e guidance and support where necessary to assure the most cost-effective solution is being employed. Coordinate with facility medical directors and division leaders to cover vacancies, vacations, and other scheduling issues
Engage the use of per diems, locums, and agency providers as necessary; ensure usage is monitored and appropriate
Monitor pay for performance incentives
Customer Service & Development
Meet regularly (as determined by department policy) with assigned facility administration to:
Identify any projected changes in service requirements that would change our provider schedule and thus our cost. Proactively address those changes through the education of hospital managers. Escalate issues to the Practice Leader as needed
Serve as liaison with customers including patients, surgeons, and other hospital personnel to assess client satisfaction
Demonstrates ability to manage highly complex client relationships and practices including ability to interface with client executives in conjunction with the applicable Practice Leader
Able to recruit, develop, and retain a comprehensive practice management team in conjunction with the Practice Leader
Able to serve as operational leader of assigned practices in the absence of Practice Leader
Responsible for the training and onboarding of new practice managers
Serves as an informal leader, positive role model, team builder, and expert resource for practice managers across all specialties
Interface with Corporate resources as necessary, including: Central Services, Human Resources, Revenue Cycle Management, and Payroll, to ensure the effective and efficient operations of the practices at each facility. Serve as the primary point of contact for each assigned facility
Integrally involved in new business including new growth and acquisitions
Able to effective manage projects related to the specialty's strategic objectives with limited oversight from the Practice Leader
Communicate activities, events and concerns to the appropriate responsible parties
Where multiple service lines exist within the same facility, ensure a reasonable level of coordination and interaction with other practice managers
Participate in facility start-ups and acquisitions as assigned
Actively participate in Kaizen related events, supports & participates in Lean efforts and implements standard work
Implement necessary communication mechanisms to ensure that the practices are provided with up-to-date information on corporate policies, procedures and initiatives
Keep upper management informed of key happenings and events
Read and abide by the company's code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs.
Report any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company
Obtain clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so
Team-focused, takes into account impact to organization beyond assigned facilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Bachelor's Degree in healthcare/business administration or related field from four-year College or university required, Master's Degree strongly preferred. 7+ years' experience in healthcare industry including direct interfacing with physicians and clinical providers; or equivalent combination of education and experience
To perform this job successfully, an individual should have knowledge of:
Microsoft Office Suite
Internal Billing System (AS400, Children's Services Notes, MISYS Vision)
Certificates and Licenses:
Depending on site, may have direct subordinates. Must demonstrate the ability to manage 1-5 front-line employees, direct a central team and work closely with corporate resources
If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.
Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Envision Physician Services is an Equal Opportunity Employer.