Practice Manager

Aspen Dental Rockingham , NC 28380

Posted 2 months ago

Position Summary

Practice Managers (PM's), are responsible for supporting the Regional Manager (RM) with the daily non-clinical operations of their assigned Office including patient satisfaction, revenue, profitability, non-clinical team selection, performance, and development. They are responsible for helping break down the barriers to better care, better smiles, and better lives for patients! This position has direct supervision of Treatment Plan Coordinators (TPCs), Patient Service Representatives (PSRs), Laboratory Technicians, and Laboratory Support Technicians.

About Aspen Dental-branded practices

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

Responsibilities

  • Operating Results- Understanding and communicating metric results that support successful practice operations. Monthly metrics review for non-clinical teams. Budget management - expenditures, labor, revenue generation.

  • Staffing

  • Responsible for selecting quality office team members. Direct hire responsibility for non-clinical team members, and process management for hiring non-doctor clinical team members.
  • Team Development
  • Onboarding new team members to ensure full understanding of cultural and job expectations. Cross training of team members to ensure consistent operations. Career development support.
  • Performance Management- Setting and maintaining performance level expectations (job specific and behavioral) for team members. Direct responsibility for non-clinical teams. Supporting responsibility for clinical staff. Managing performance improvement through the use of progressive discipline and other performance evaluation processes.

  • Patient Satisfaction- First point of contact for the resolution of patient satisfaction concerns. Surfaces higher level challenges to field leadership. Identifies and follows through on actions to eliminate recurring issues.

  • Office Flow

  • In partnership with clinical teams, optimize patient scheduling for positive patient flow. Ensure the efficient handling of patient administrative tasks. Manages staffing levels, schedules, time off requests, for customer service excellence.
  • Communication
  • Optimize communication within the office. Facilitate - with clinical directors - morning huddles to ensure team alignment. Share patient information as appropriate. Share company-wide notices, programs and announcements to ensure employees are up to date.
  • Lab Operations
  • Aligns with the lab technician and clinical teams to ensure the timely delivery of high quality denture and dental products.
  • Brand Ambassador
  • Community outreach as appropriate. Ensuring involvement in local community - managing reputation as a "good neighbor". Gatekeeper of culture, creates a cohesive team of Blue employees who demonstrate our Purpose and Words to Live By.
  • Office Administration
  • Directly responsible for ensuring the completion of clerical and administrative duties related to office and people operations - time card approvals, purchasing according to established supply budgets, inventory management, coordinating staff travel/coverage, leaves of absence, Workers' Compensation injuries, IT / IS request, chart assembly, chart audits, end of day/deposits, PSR dashboard, Services as the Office first point of contact for inquiries to Practice Support Center functional departments. Order supplies, Manage "Pan" closet, and maintenance requests.
  • Health & Safety
  • Monitor all health & safety protocols. Team compliance with all federal, state and local OSHA, health & safety regulations. Ensuring all housekeeping and preventative equipment maintenance schedules are followed.
  • Metrics
  • Yes Today, % Balance Collected, Credit Apps, TAAP, NP TX Completion, Patient Loyalty, and Turnover.

Minimum Education and Experience

  • Education Level: Associates Degree or higher preferred

  • Job Related/Industry Experience: 1-3 years

  • General business knowledge; understanding of profitability, P&L statements

  • Ability to use Microsoft Office Word, Excel applications, and company operational systems

  • Physical Requirements:Mostly walking, talking, standing, and updating information in computer systems

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FullTime Assistant Store Manager

Aldi

Posted 3 weeks ago

VIEW JOBS 9/30/2021 12:00:00 AM 2021-12-29T00:00 When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. Position Type: Full-Time Average Hours: 38 hours per week Starting Wage: $19.50 per hour Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Assists the direct leader with developing and implementing action plans to improve operating results * Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results * Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance * Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees * Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position * Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued * Participates in the interviewing process for store personnel * Communicates information including weekly information, major team milestones, developments, and concerns * Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses * Ensures an appropriate resolution of operational customer concerns in their direct leader's absence * Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order * Maintains store cleanliness standards and proper store signage at all times * Assists the direct leader with maintaining proper stock levels through appropriate product ordering * Merchandises product neatly to maximize sales * Ensures the quality and freshness of products for sale and accuracy of product signage * Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees * Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary * Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business * Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data * Other duties as assigned Physical Demands: * Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights * Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store * Must be able to perform duties with or without reasonable accommodations Job Qualifications: * Ability to work both independently and within a team environment * Ability to provide and lead others to provide prompt and courteous customer service * Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports * Ability to interpret and apply company policies and procedures * Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments * Ability to evaluate and drive performance of self and others * Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses * Ability to operate a cash register efficiently and accurately * Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards * Excellent verbal and written communication skills * Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail * Meets any state and local requirements for handling and selling alcoholic beverages Education and Experience: * High School Diploma or equivalent preferred. * A minimum of 3 years of progressive experience in a retail environment * A combination of education and experience providing equivalent knowledge * Prior management experience preferred Aldi Rockingham NC

Practice Manager

Aspen Dental