Practice Leader

Hero Practice Services Baltimore , MD 21203

Posted 5 months ago

COMPANY OVERVIEW

Adventure Dental, Vision and Orthodontics is part ofthe

Hero Practice Managementgroup. Hero is the only practice managementcompanyfocused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities.

With 26 offices across seven states, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a callingjoin us, BE A HERO!

Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff.

The Adventure Dental, Vision, and Orthodontics team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.

Navigating the healthcare system can be a challenge for the families we serve. At Adventure, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children.

Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.

MISSION OF THE ROLE___________________________________________________________

The Practice Leader's mission is to consistently achieve financial, patient and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision and orthodontic practice.

OUTCOMES OF THE ROLE

Integrity & Accountability:Demonstrates high integrity in all activities; does not cut corners to achieve goals.

Understand, monitor and ensure effective execution of all policies and procedures by completing administrative tasks correctly and on time, supporting organizations goals and values and supporting affirmative action and respecting diversity.

Possesses an ability to work on multiple projects, problems or tasks at once. Improve processes, products and services through modern and creative thinking. Designs & systematically executes proactive, recurring processes to achieve goals.

Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to: patient scheduling, teammate scheduling, documentation, billing and training. Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results. Ensure practice is performing on key growth drivers including having sufficient staff in place, optimizing schedule utilization, conducting community outreach and marketing and creating word-of-mouth referrals through great service. Closely monitor practice costs and continually identify opportunities to reduce costs in ways that do not negatively impact patient care and provider satisfaction.

Mission Driven &Patient-First:Passionate about enabling our care teams to deliver high quality care and service. Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed.

Address any patient complaints. Strives to meet or exceed the expectations of both internal and external customers.

Compassionate &Teamwork:Work collaboratively with the Hero Practice Support Center team to implement new programs and initiatives and provide feedback and ideas on improvement areas. Works well with members of Hero's leadership team in pursuit of the company's goals.

Puts team above self, doing whatever it takes to make the broader organization win. Build a community within the practice that fosters teammate satisfaction and retention by continually mentoring and coaching teammates, maintaining a positive and professional attitude with patients and staff and participating in review process for all staff members. Effectively support dentists, optometrists, and orthodontists in a way that enables them to achieve their clinical and operational goals.

Partner with Lead Providers to address any provider-specific or clinical issues.

DESIRED SKILLS

Engages and inspires a diverse team of 20+ to meet the company's mission.

Identifies issues and resolves problems in a timely manner; uses reason even when dealing with emotional topics.

Experience leading multi-dimensional, cross-functional teams by attracting, training and developing "A players."

Understands business implications of decisions; displays orientation to profitability.

Ability to handle a diverse workload with a tight time frame.

Ability to summarize information and succinctly communicate analyses verbally and in writing. Must be able to effectively present information and to interact with all employees.

Highly proficient at Microsoft Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project.

MINIMUM QUALIFICATIONS

Bachelor's degree required.

Minimum of 2-3 years' experience required in management (healthcare, business, or military) or equivalent.

Dental experience desired, but not required.

Minimum of 3+ years of solid people management including but not limited to teammate relations, hiring, termination, performance and professional development, and annual reviews.

Minimum of 2-3 years' experience in providing outstanding customer service and project management

SALARY & BENEFITS

Full-time,non-exempt position. Competitive salary and benefitspackage. Benefits include medical, dental, vision, life insurance and 401(k)

PHYSICAL REQUIREMENTS

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.



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Practice Leader

Hero Practice Services