Practice Integration Associate

Privia Health Arlington , VA 22201

Posted 6 months ago

Overview of the Role:

A key member of the Practice Integration team, the Practice Integration Associate helps to drive Privia's process in onboarding and integrating top doctors into our national high performance network. The Associate primarily serves as a key point person for all of the functional and market based teams with the Practice Integration department. This person will plan, coordinate and run all national meetings, ensure all teams members are aligned, and serves our primary coordination point for all of Practice Integration and to other internal departments.

Primary Job Duties:

Team Coordination, Communication, and Support (40%)

  • Own and manage meetings for Practice Integration, with other departments, and with external entities that we do business with

  • Document meeting minutes and coordinate follow up activities

  • Serve as the point of contact for all Practice Integration team members

  • Serve as the point of contact / liaison between other departments and the Practice Integration team

  • Own tracking, setting, and documenting key objectives with team leads each quarter

  • Provide issue management tracking, resolution, and ongoing support

  • Establish strong relationships with our market based team members

  • In person visits to other markets as needed for support and relationship building

  • Support coordination for offshore resources

Program / Project Management (40%)

  • Own and manage documentation, policies, and processes for Practice Integration department; lead efforts to review and revise documentation and policies quarterly

  • Source, manage, and implement special team initiatives that could span other departments (population health, revenue cycle, technology, finance, etc.) and third party companies

  • Coordinate the onboarding of new team members

  • Identify areas for process improvement and execute strategic plans by working internally within Practice Integration and with other relevant departments

  • Manage department wide project management tool - Taskray

  • Provide logistics support (meeting coordination, scheduling, event planning, etc) for large customer integrations

Reporting (20%)

  • Generate regular KPI reports to track performance for various Practice Integration teams from Athena, Salesforce, and Taskray

  • Create and maintain team metric trackers, reports, and dashboards

  • Manage, organize, and ensure accuracy of care center data in Salesforce

Minimum Qualifications:

  • Bachelor's degree required

  • 1-3 years of experience in a professional environment

  • Meeting management / coordination experience

  • Knowledgeable about extended medical terminology

  • Experience with customer outreach (i.e. call campaigns, etc)

  • Experience using CRM tools

  • Experience with data collection, reporting, and document management

  • Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

  • Collaborative and able to create visible value

  • Team approach to working with others, ability to perform a variety of duties within any work-day

  • Organizational skills from planning to execution of tasks and projects.

  • Process oriented with the ability to drive a project to completion

  • Conflict management skills

  • Ability to work in a very fast-paced and changing work environment

  • Problem solving skills with a proven track record

  • Attention to detail

  • Ability to work independently and as a team member

  • Self-directed and resourceful

  • Excellent communication and client facing skills

  • Excellent organizational skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Privia Health is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Privia will provide reasonable accommodations for qualified individuals with disabilities. Privia's goal is for our people to reflect the communities that we serve and to increase representation of women, people of color, veterans and individuals with disabilities in our organization.

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Practice Integration Associate

Privia Health