Practice Coordinator, Primary Care- Walpole

We're offering a generous sign-on bonus $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

About Us

Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.

We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women's Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.

Our continued goal at Newton-Wellesley Medical Group is to meet our patients' (and their families'!) health care needs and build long-term relationships that provides them with exceptional care and service.

Our Team

Located at 111 Norfolk Street in Walpole, MA, our Primary Care practice provides complete care to both individual patients and whole families, including:

• Infants

• Children

• Teens

• Adults

• Seniors

We deliver a full range of preventive and health maintenance care. Our doctors also treat a range of acute and chronic health problems. In addition, we coordinate our patients' care when they need treatment by specialists.

The Opportunity

We are seeking a full-time, 40-hour Practice Coordinator onsite Monday through Friday from 10:00am to 7:00pm on Mondays and Tuesdays and 8:00am- 4:30pm Wednesday through Friday. Our Practice Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.

Please note, local travel to other Newton-Wellesley Medical Group Primary Care sites in Wellesley, Millis, Natick, Newton, Waltham and/or Needham may be required during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Due to this requirement, this position requires the ability to commute to various locations/reliable transportation.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and coordinate efficiently!

Responsibilities

• Leading up to the patient visit, Practice Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.

• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.

• At the conclusion of the visit, during check-out, Practice Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.

• Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and coordinate efficiently!

• High school graduate or equivalent required

• Associate's degree preferred

• 2 years of experience working in a community-based medical practice preferred