Practice Coordinator - Nhmp Norwalk Hospital Medicine - Norwalk, CT

Title: Practice Coordinator

• NHMP Norwalk Hospital Medicine

• 40 hours per week, 8 hour shifts

• 8:00am

• 4:30pm, Monday

• Friday.

Summary: The Practice Coordinator is responsible for providing leadership and oversight to their assigned medical practice in conjunction with the Practice Manager. Works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and enhance the patient experience. Supports the clinical staff's ability to provide safe, efficient, and patient-centered care and is responsible for assisting in managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance.

This is not a management position

Responsibilities:

1.Coordinates the day to day operations of the medical practice including oversight of clerical support staff and serves as a resource person to help with troubleshooting for the Clinical Staff.

2.Participates in the development and implementation of short-term and long-term goals in conjunction with leadership to grow the business and increase market share based on Nuvance Health mission, vision, and values.

3.Assists the Practice Manager in reviewing and meeting key performance indicators (KPIs).

4.Assists Practice Manager in managing provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.

5.Monitors staffing levels to established system benchmarks, participates in staff hiring process, SBAR development, staff orientation, performance reviews and any disciplinary action.

6.Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner.

7.Assists with training and educating staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.

8.Ensures that all front-end processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing.

9.Participates in monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.

10. Assists the Practice Manager in meeting with providers monthly to review provider dashboard results including profit and loss statements and practice variances. Works collaboratively with Physician Leads and Practice Manager to develop action plans for meeting or exceeding KPIs and communicates these actions plans to clinicians.

11. In conjunction with Practice Manager and Medical Practice Leadership, identifies any capital needs and assists with providing any information for the operating budget.

12. Manages and maintains medical practice physical plant, equipment, and inventory control.

13. Provides oversite of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department.

14. Provides assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities.

15. Performs other duties as assigned.

Other information:

Required: High School Diploma/GED, 2 years medical office experience, preferably in a supervisory role.

Minimum Knowledge, Skills and Abilities Requirements: Strong interpersonal, telephone and computer skills (Microsoft Word, Excel, Outlook, PowerPoint required). Working knowledge of practice management and electronic medical record software systems (Soarian/Cerner preferred). Knowledge of ICD-10, CPT & HCPCS coding required. Strong written and verbal communications skills.

Salary Range:

$18.3900 - $34.1400 hourly (Hourly rate per years of relevant experience)

EOE, including disability/vets.

Nuvance Health has a network of convenient hospital and outpatient locations

• Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care. Non-acute care is offered through various affiliates.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.