Practice Coordinator (Cohort Facilitator)

Job Summary

Note: This position will require you to be working fully on-site for the first 24 months at multiple locations.

As a patient-focused organization, UCSF Health exists to enhance the health and well-being of people

through patient care, research and education. Success in this mission requires a culture of collaboration,

excellence, leadership, and respect. UCSF Health seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public

face of the Practice and works closely with the administrative, clinical and management teams to support

practice operations and customer service recovery and intervention efforts. S/he provides support to all

functions of the administrative teams including but not limited to: CRM messages, telephone encounters,

referrals, APeX in-baskets, scanning, scheduling, filing, authorizations, and billing.

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he

adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and

providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing

with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice

operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her

daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer

service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and

departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed

and scheduled.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6

months related experience; or equivalent combination of education and experience.

• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.

• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type

software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple

patient records systems. Able to sit at a computer terminal with telephone headphones for

extended period of time.

• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.

• Ability to work with minimal supervision

• Ability to use good judgment and work independently, at times under the pressure of deadlines

• Ability to access situations prioritizes workload, develop solutions and make recommendations.

• Excellent customer service and communication/interpersonal skills, both over the telephone and

directly.

• Able to sit at a computer terminal with telephone headphones for extended periods of time.

• Basic math skills required.

• Proven ability to deal with a wide variety of individuals;

• Ability to deal sensitively and effectively with patients.

• Excellent organizational and problem-solving skills.

• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.

• Demonstrated administrative/office coordination skills.

• Demonstrated knowledge of medical practice terminology.

• Within six months of start date, based upon completion of training, the Supervisor, completes the

proficiency checklist with the employee. This includes the following areas if applicable

o Referrals (Incoming referral entry) and handling all referral WQs

o Schedule surgeries

o Work applicable work queues

o Enter/edit outside test results

o Messaging (CRM) if applicable

o 2nd calls in CRM if applicable

o Telephone encounters

o My open encounter

o Staff message

o New message

o Route Patient advice request to providers (My Chart)

o Patient Schedule (My Chart)

o Letters

o Pools

o Patient look up

o Check in process

o Check out process

o Comment field

o Quick note

o Scanning

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.

• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.

• Prior experience with EPIC.