Practice Assistant Sr. - Hybrid - Vascular Surgery

General Summary/Overview Statement:

Brigham and Women's Hospital is dedicated to:

• serving the needs of our local and global community
• providing the highest quality health care to patients and families
• expanding the boundaries of medicine through research
• educating the next generation of health care professional

Brigham and Women's Hospital is committed to putting every Patent first. Every employee plays a role in providing a positive impact on patients and the care they received at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

People: Focus on serving the community through collaborations and respect

Self-Management: Accountability, professionalism and commitment to growth and development

Organization: A commitment to quality, service and exceptional performance

Meeting this expectation is key to the success of your department and the organization.

This job description includes:

• General expectation for the position

• Addendum A- BWH Behavioral Competencies

• Addendum B- Job Specific Tasks and Responsibilities

Principal Duties and Responsibilities:

• Perform administrative duties under minimal supervision at the highest proficiency level.

• Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the supervisor.

• Provide guidance and help to other to resolve complex issues and problems.

• Provide feedback to Supervisor and input into evaluating performance of staff. Assist with annual competency assessments.

• Assist Supervisor with interviewing for new staff.

• Assist with orientation and training for new and current staff.

• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.

• May perform more complex or specialized functions at high competency level.

• Provide cross coverage.

• Assist with special projects as directed.

• Follow HIPAA guidelines for the management of patient privacy and confidentiality.

• Other duties, as assigned.

Addendum A

BWH Behavioral Competencies

• People: Focus on serving the community through collaboration and respect

Inclusiveness

Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age physical or mental ability, religion, socio-economic status, or national origin.

• Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles.

• Contribute to a positive team environment where differences are respected, supported and free from stereotyping and offensive comments.

• Be professional when approached about behaviors that might be perceived as disrespectful.

Open Communication

Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner.

• Practice active listening skills.

• Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles.

• Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience.

• Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication.

Building Collaborative Relationships

Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals.

• Take initiative to support others and build productive relationships what will lead a cohesive workplace.

• Interact effectively with other team members, departments and customers to accomplish organizational goals.

Organizational Awareness

Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals.

• Support and respect BWH's mission, vision, values and history.

• Understand and recognize how your individual role and department impacts the organization.

2.Self-Management: Accountability, professionalism and commitment to growth and development.

Embracing Change

Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.

• Support and positively participate in organizational and/or job specific changes.

• Initiate appropriate action when change is needed.

• Be flexible and open to new ideas.

• Adapt to shifting priorities.

Learning Oriented

Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments.

• Demonstrate openness to learning from successes and failures.

• Recognize and participate in learning opportunities.

• Seek and share best practices.

Professionalism

Definition: Practice respect for sela and others; and adhere to BWH standards, policies, and procedures at all times.

• Adhere to BWH's Code of Conduct, Guide to Ethnical Standards, policies and procedures.

• Align behavior with the organizational mission and values.

• Practice respect in accordance with the BWH standards.

• Demonstrate responsibility, reliability, and trustworthiness.

• High school diploma or GED required; post-high school education preferred.

• Minimum three years of applicable work experience required.

• Additional training in office systems preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Technical skills required:

• Knowledge of practice operations and standards.

• Understanding of procedures including filing, copying, scanning, printing, and faxing.

Phone skills:

• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.

Verbal skills:

• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.

Organization Skills:

• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.

• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

Writing Skills:

• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.

System Skills:

• Ability to type and enter data at an entry level. Entry level understanding of applicable systems.

• Understanding of the appropriate use and importance of related forms.

• Basic understanding and use of medical terminology.

• Basic comprehension of insurance types and referral process.

• Basic comprehension of registration and fiscal information.

• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS:

Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

RSRMGB