Practice Assistant, Internal Medicine - Medford

Bonus - We're offering a generous sign-on bonus $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

About Us

Mass General Brigham Community Physicians (formerly known as Partners Community Physicians Organization) is a member of the Mass General Brigham system, founded by Brigham and Women's Hospital and Massachusetts General Hospital. Our doctors are part of a broad network of providers that includes our world-renowned academic medical centers, nationally recognized specialists, conveniently located community hospitals, exceptional rehabilitation and home care services, and more!

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

Our Team

Our Internal Medicine office is committed to building a healthier community in the Medford area, and that's why we're bringing world-class health care affiliated with Mass General Brigham to your neighborhood. Our Medford Internal Medicine location offers adult primary care services. Our experienced internal medicine team offers comprehensive, compassionate care with convenient access to cardiac testing, labs, and imaging.

We are located 101 Main Street in Medford, Massachusetts.

We pride ourselves on having a close-knit, highly collaborative team who are all passionate about patient care in the community!

The Opportunity

We are seeking a full-time 40-hour Practice Assistant onsite Monday through Friday from 8:30am to 5:00pm. Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.

Our Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. This individual would work alongside our three other practice assistants in this patient-facing role.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!

Responsibilities

• Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.

• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.

• At the conclusion of the visit, during check-out, Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Education/Experience Requirements

Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.

• Experience working in a community-based medical practice preferred

• Epic experience preferred