GENERAL SUMMARY/ OVERVIEW STATEMENT:
Working under moderate supervision, greets, registers, and directs patients receiving outpatient and in-patient services in a courteous and helpful manner. Facilitates access to BWH services.
Customers' first contact with BWH is formed via this position. Understands insurance requirements. Counsel's patients with managed care required referrals.
Enters charge tickets, demographic and financial data into computer terminal in accordance with established procedures; by doing so is responsible for integrity of a significant portion of the BWH patient demographic and fiscal database. Staff will be required to float among radiology clinics associated with BWH as needed. These sites are, but not limited to: 75 Francis Street Boston MA.,850 Boylston Street ,Chestnut Hill Ma, and 20 Patriot Place Foxborough, Ma.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Greets patients, visitors, physicians, employees, and all others. Answer questions and provides information to patients and health care providers, which requires detailed knowledge of department/sectional procedures.
Responsible for answering telephone, screening, handling, routing, or taking messages for providers as necessary; may require sensitive handling of patient and physician calls.
Performs on-line registration of patient demographics, financial information and visits into the Radiology Information System and the Hospital Information System. Performs all clerical tasks related in doing so.
Assists patients with billing information, financial counseling and required referrals for managed care plans.
Ensures completeness of all forms, performing basic coding as required
Files all material according to established policies and procedures and in an appropriate and timely manner.
Assists in completing questionnaires pertinent to the patient or exam by sectional procedures.
Monitors patient flow and waiting room activities keeping appropriate clinical personnel informed of patient flow issues.
Interfaces with departmental and outside Imaging Centers for the retrieval of records, specialty exams, and cine films for interpretation and/or consultation.
Assists with the inventory and ordering of routinely used office supplies such as; folders, card forms, paper, computer ribbons, etc.
Assists and trains staff for scheduling , registration and billing systems
Performs other duties as required or assigned.
Work requires broad learned knowledge of specialized field normally acquired through technical or vocational training, e.g., secretarial and/or medical secretarial arts, etc. Equal to 1 to 2 years of college scholastic preparation.
6 months to 1 year of customer service experience or experience in a hospital setting preferred
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Possesses the abilities and the interpersonal skills necessary to deal effectively and courteously with a diverse group of internal and external callers, patients, staff and visitors.
Ability to work well under pressure and to prioritize work in a very busy atmosphere due to volume of telephone calls and registrations.
Requires knowledge of medical and radiologic terminology sufficient to respond to general inquiries.
Requires the ability to manage tasks effectively following established protocols.
Requires the analytical ability necessary to handle routine and complex functions.
(Phone and Verbal skills ect.)
Functions performed require the ability to communicate and/or discuss semi-complex and involved information with other employees, staff members, patients or the general public under conditions where basic understanding, sympathy and sensitivity may be required to effectively promote and maintain congeniality of relationship.
A comprehensive understanding of the Radiology Information System and the Hospital Information System for the purpose of registering patients and completing technical billing. Ability to use all applications competently
Knowledgeable and compliant in all hospital, State and federal requirements (where applicable to job performance) including policy and procedures, the Joint Commission and HIPAA
Rotates within department, divisions and all off site clinics, by shifts as required and needed; cooperates with all personnel, promoting harmony within department
Generally works in pleasant office environment with adequate temperature, and lighting levels, with a minimal noise level from peripheral computer equipment, such as printers, etc.
Works in a patient care environment where there are some exposures to communicable diseases.
On occasion may encounter patients who can be disoriented, upset, and/or confrontational.
HOSPITAL WIDE RESPONSIBILITIES:
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Brigham And Women's Hospital