Practice Assistant II - Radiology - Chestnut Hill - Part-Time

Sign-on bonus eligible!

The Practice Assistant is responsible for check in, check out, and phone reception duties and serves as the first point of contact for patient appointments.

Customer Service

• Maintain a professional, courteous and positive manner during all interactions • Perform check in, check out, and phone reception duties • Verify insurance eligibility

• Collect copayments and outstanding patient balances

• Schedule follow up appointments

• Secure prior authorizations, referrals, and appointments for specialty care and testing

• Reconcile daily batch and global processing

• Answer phones and assist patients or route calls to appropriate department

Teamwork

• Work collaboratively with co-workers

• Participate in achieving common goals

• Share knowledge and expertise willingly

• Offer/lend assistance as needed.

Communication

• Convey information clearly in writing and verbally

• Listen with empathy

• Accept feedback in a positive manner

• Respond to inquiries accurately and in a timely manner

Professional Relationships and Development

• Willingly learns new skills, procedures, protocols as they are introduced

• Attends training and masters new software programs.

• Attends all mandatory staff meetings

QUALIFICATIONS:

• High school diploma or GED required; post-high school education preferred.

• Minimum one year of applicable work experience required.

• Additional training in office systems preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Knowledge of practice operations and standards.

• Understanding of procedures including filing, copying, scanning, printing, and faxing.

• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.

• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.

• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.

• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.

• Ability to type and enter data at an entry level. Entry level understanding of applicable systems.

• Understanding of the appropriate use and importance of related forms.

• Basic understanding and use of medical terminology.

• Basic comprehension of insurance types and referral process.

• Basic comprehension of registration and fiscal information.

• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS:

Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.