Brigham and Women's Hospital is dedicated to:
Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the
People: Focus on serving the community through collaboration and respect
Self Management: Accountability, professionalism and commitment to growth and development
Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of your department and the organization.
Processes patient arriving for appointment. Verifies appointments, reviews both registration and fiscal data base information, updates on-line information as appropriate; verifies insurance member cards in Edi or Nehen and issues correct encounter/billing form specific to patient's appointment. Updates the change of address. Inaccurate information can result in the inability to reach patients in cases of emergency and/or loss of revenue.
Performs cashiers function, seeking, receiving and issuing receipt for payments, co-pays and credit card from clients. Reviews patient financial status and refers appropriate patients to Ambulatory Financial Representatives for assistance in application to hospital free care entitlement programs as well as management of outstanding balances.
Reviews, adjusts and seeks clinician's assistance to resolve problems on all encounter forms for billing purposes prior to entry in computer terminal.
Answers phone in a courteous timely manner, screens all calls for emergencies and makes appointments as needed making sure clients' needs are met.
Schedules medical, dental and nutrition appointments for clients in computer. Follows established procedures and adheres to guidelines for appropriate bookings. Checks LMR to verify date of last physical.
Records clear, concise, accurate messages and prescription refills and ensures their timely delivery to staff. Using clinical messaging system in LMR
Distributes mail, faxes and other assigned clerical tasks.
Performs other tasks that help coordinate all systems, which impact on patient access and flow (reminder calls, cancellations, no shows) as required. Schedules radiology appointments in Precipio/Radvise.
Level of education required:
Work experience required:
Some additional training in office systems or other post high school education preferred
Technical skills required:
Fluent in Spanish (preferred), verbal and written communication skills required
Knowledge of practice operations and standards. understanding of procedures including filing, copying, scanning, printing, and faxing.
Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.
Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.
Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
High school diploma or GED required; post-high school education preferred.
Minimum one year of applicable work experience required.
Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical skills required:
Knowledge of practice operations and standards.
Understanding of procedures including filing, copying, scanning, printing, and faxing.
Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
Understanding of the appropriate use and importance of related forms.
Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process.
Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.
HOSPITAL WIDE RESPONSIBILITIES:
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Brigham And Women's Hospital