Practice Assistant II / 40 Hours / Days / Division Of Trauma, Burn, Surgical Critical Care And Emergency General Surgery

• Scheduling

• Schedules and confirms patient appointments, procedures, and surgeries using appropriate information systems.

• Clinic

• Proactively works with clinic staff to ensure they have sufficient information for patient encounters, including outside medical records.

• Engages with other departments/hospitals to coordinate services as needed.

• Monitors daily schedule and exam room utilization - communicating with clinicians and patients/visitors to set expectations and maintain efficient flow.

• Oversees scanning/maintenance of electronic medical records.

• Finance & Billing

• Obtains, verifies, records and processes required patient demographics, referrals, authorizations, and insurance/payment information.

• Collects, compiles and forwards co-payment/payment/reimbursement documentation to appropriate internal parties.

• Serves as liaison to BWH billing vendor and insurance companies - efficiently and effectively addressing billing questions/issues as they arise.

• Planning & Administration

• Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for physician.

• Maintains physician's calendar - facilitating meeting planning and scheduling.

• Communication

• Greets patients and directs visitors.

• Responds to requests for routine information or assistance within scope of knowledge.

• Divisional & Other Duties

• Attends Trauma/Burn/Surgical Critical Care staff meetings, practice team meetings, team huddles, and other meetings are requested; positively participates in meeting and team roles as requested.

• Supports divisional initiatives as they are implemented.

• Frequently reviews Department of Surgery, Division of Trauma, Burn and Surgical Critical Care, and individual performance metrics; works continuously toward improvement goals.

• Performs other duties, as assigned.

• High school diploma or GED required; post-high school education preferred.

• Minimum one year of applicable work experience required.

• Additional training in office systems preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Technical skills required:

• Knowledge of practice operations and standards.

• Understanding of procedures including filing, copying, scanning, printing, and faxing.

Phone skills:

• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.

Verbal skills:

• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.

Organization Skills:

• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.

• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

Writing Skills:

• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.

System Skills:

• Ability to type and enter data at an entry level. Entry level understanding of applicable systems.

• Understanding of the appropriate use and importance of related forms.

• Basic understanding and use of medical terminology.

• Basic comprehension of insurance types and referral process.

• Basic comprehension of registration and fiscal information.

• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS:

Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/MGB; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or MGB, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.