Practice Assistant, Family Practice - Lawrence

About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

The Opportunity

We are seeking a full-time, 40-hour Practice Assistant to provide onsite administrative support for our Family Medicine team at our Riverwalk location in Lawrence, MA. The desired schedule is Monday through Friday from 8:30am to 5:00pm.

Responsibilities

• Greet patients in a professional manner.

• Register patient and check insurance eligibility using the appropriate eligibility system.

• Obtain appropriate co-payment for service.

• Answer telephones promptly and courteously, using the Pentucket Medical standard 3-part greeting.

• Transfer, conference and park calls as appropriate.

• Route calls according to department protocol.

• Access, understand and accurately make appointments using the scheduling screens within the appropriate system.

• Oversee waiting area and ensure that all patients are checked in.

• Other duties as assigned.

Qualifications

• Education:

• High school diploma or GED required

• Experience:

• A minimum of 1 year of customer service experience required.

• Previous experience in a medical office environment preferred.

• Skills:

• Bilingual (Spanish/English) preferred