PQO Process Analyst

Role Summary:

• Responsible for developing, documenting, implementing and auditing PQT operation processes.

• Responsible continuous software and process improvement.

• Point of Contact for operations service provider.

Role Responsibilities:

• Develop and implement processes in the PQT operations department

• Perform training on process standards and new processes for employees and service provider personnel

• Create and maintain training documents

• Identify problems, initiate corrective actions, and lead the problem resolution process.

• Point of Contact for service provider

• Develop and document repair procedures and validate repair information.

• Lead software development and maintenance proccess; point of contact for software developer to perform maintenance and improvements

• Coordinate a team of employees as required during peak workload times under the direction of the Manager.

• Prioritizes rework and testing procedures

• Serve as the back-up for the PQT Manager as liaison for the factories and VWGoA.

• Maintains stop order inspection and rework data for all vehicles affected by stop orders; reports all data as requested

• Communicates problems and solutions to VWGoA/VWAG Quality departments

• Organizes task force teams as needed

Years of Experience:

• 2-4 years of Automotive experience

Education:

• Bachelor's Degree in Engineering, Automotive Technology or related field - required

• Master's Degree in Engineering, Automotive Technology or related field - desired

Skills:

• Analytical and conceptual thinking - using logic and reason, creative and strategic

• Communication skills - interpersonal, presentation and written

• Computer savvy - skilled in the use of software

• Integration - joining people, processes or systems

• Ability to work with computer analytical software

• Knowledge of auditing concepts, processes and procedures applicable to the automotive industry

• Ability to work independently, motivate others to reach peak performance, demonstrate empathy

Specialized Skills

• Required:

• Extensive Volkswagen and Audi product knowledge

• Experience with VW/Audi diagnostic tools and equipment programs

• Extensive Microsoft Excel knowledge; VBA knowledge

Specialized Skills

• Desired:

• German and/or Spanish language skills

• Experience with VWGoA Software (PoC, ETKA, Business Objects, SuperTool, ElsaPro)

Work Flexibility:

• Domestic travel required - up to 25%
• International travel required less than 20%

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.