Power Service Manager

Schneider Electric Philadelphia , PA 19107

Posted 3 months ago

Schneider Electriccreates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:https://youtu.be/NlLJMv1Y7Hk.

Great people make Schneider Electric a great company.

What do you get to do in this position?

The Power Service Manager (PSM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The PSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD). The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the PSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Long-term resource planning and short-term problem-solving creates challenges that require experience, fast-paced decision-making, dedication, and imagination. The principle goals for the PSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) exceed Top-Line Sales quota, 6) control overtime, and 7) improve customer satisfaction and employee engagement. Key performance indicators (KPIs) will be created to address each of these goals.

Responsibilities

  • Direct management responsibility of Field Service Representatives and customers within a service territory defined by a geographic area.

  • Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations. The PSM is expected to spend 50% of their time in the field working with FSRs, customers, vendors, and sales personnel.

  • Conduct monthly safety meetings, perform FSR site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.

  • Serve as liaison with Service Support Teams, Logistics, Technical Support, Engineering, and Sales groups within the PSM's assigned service territory.

  • Act as the primary Service contact for SE's Strategic and Key Account customers. This includes actively developing open business relationships through regular communications and visits.

  • Develop and coordinate all FSR training and qualification plans based on territories product install base and in collaboration with the RSD, and Corporate Training.

  • Ensure FSRs are familiar with all Schneider Electric policies.

  • Mentor FSRs to grow and develop them and support their personal career goals.

  • Ensure each FSR is complying with all administration processes and field service reporting requirements. Oversee the FSR Sales Lead process and ensure optimal FSR participation.

  • Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.

  • Other duties may be assigned as necessary. Management reserves the right to modify or rescind any outlined work assignments.

This job might be for you if you have:

  • BA or BS in Business Management or Engineering is desirable. Training during military service is also considered desirable.

  • Minimum five (5) years experience in the Energy/Power Distribution related field service Business with a minimum of two (2) years serving in a team lead or management/supervisor role.

  • Strong and confident management style with solid written and verbal skills.

  • Ability to prioritize and manage multiple projects simultaneously.

  • Ability to act independently, while exercising good judgment.

  • Ability to build relationships and teams, and maintain useful interaction with all involved parties.

  • Strong work ethic and commitment to success.

  • Competency with MS Office.

  • Experience with SalesForce.com and contract management databases considered a plus.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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Power Service Manager

Schneider Electric