Cummins Bronx , NY 10451
Posted 7 days ago
Power Gen Service Supervisor
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented Power Gen Service Supervisor to join our team specializing in Service for the Distribution Business Segment in Bronx, NY.
In this role, you will make an impact in the following ways:
Supervises employees who install, service, and repair equipment and machinery.
Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
Develop and/or review quotes for accuracy before communicating to customers; provide updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact the completion of the repair plan in the time quoted to customers.
Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
Qualifications
Skills
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in a relevant discipline is preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
An intermediate level of relevant work experience in a technical field.
Team leadership/supervisory experience is preferred.
This position will consist of going to customer sites for meet and greets. Also to check on technicians and perform job safety analysis.
Must be able to multi-task and able to perform in a fast-paced environment.
Must be open to providing constructive feedback and managing the performance of direct reports.
Lead by example and drive performance and accountability.
Create a respectful work environment focused on customer excellence and teamwork.
Strong customer interaction. The majority of work time will be spent interacting with customers face-to-face as well as on a computer and phone.
Must be able to schedule and prioritize high demand and heavy workload within a technician shop environment.
Must align with CumminsCore Values and Leadership Behaviors. Effective communication, decision-making, and conflict management.
Onsite in Bronx, NY.+
Compensation and Benefits
Cummins and E-Verify
Job SERVICE
Primary Location United States-New York-New York-US, NY, Bronx, Cummins Power Systems
Job Type Experienced
Recruitment Job Type Exempt
Job Posting Jun 26, 2024, 9:46:46 PM
Unposting Date Jul 11, 2024, 12:59:00 AM
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 2400049L
Cummins