Postal Service Worker (Multiple Vacancies)- Repost

Division of Central Services - Postal Services

Opening Date: June 10, 2024

Closing Date: June 25, 2024

Job Class Code: 0087

Grade: 12

Salary: $15.00 - $19.67

Position Number: 004600892 & 004600812

The State of Maine, Bureau of General Services is seeking candidates for two Postal Service Worker positions located in Augusta, ME.

Description:

This is operations and personal services support work operating and maintaining a variety of postal equipment used in a production environment for the State Postal Service. Work includes transporting, sorting, classifying mail, and assessing and responding to customer service needs. Work is performed under general supervision.

Representative Tasks:

• Operates and maintains postage metering machine to affix postage to letters and packages.

• Operates UPS, FEDEX, and other private carrier postage metering systems to process State Government mail.

• Organizes letters for automated sorting and stamping to prepare mail flats and bins for processing.

• Operates delivery vehicles to meet scheduled deadlines, pick up and deliver mail, and comply with agency rules and regulations.

• Delivers and moves product and materials to other mail production sections to provide forward work to other production sections for processing.

• Transports and handles heavy goods.

• Receives, signs for, and delivers accountable mail (express, registered, certified, and insured) to maintain accountability and control.

• Collates, packs, and labels printed materials to prepare materials for delivery.

• Breaks down and sorts incoming mail to prepare mail for future sorting.

• Operates electronic mail-sorting and scanning equipment to process mail.

• Weighs parcels and letters; operates postage metering devices; and calibrates equipment to compute necessary postage and affix postage to outgoing mail.

• Monitors and inspects a wide variety of postal media to ensure products and services meet established standards.

• Responds to customer and agency complaints including delivery problems, lost, late or damaged mail to resolve issues and maintain appropriate postal services.

• Records, verifies, and corrects postage meter charge cards to ensure correct charges to appropriate account.

• Records mileage, maintains records, and reports vehicle status to provide information and keep required records.

• Organizes, records, and maintains computerized and/or manual files including Send Suite computer program to maintain current information.

• Troubleshoots Send Suite handheld tracking system to correct problems or refer to higher level employees and superiors.

• Performs routine maintenance on assigned postal equipment and vehicles to maximize equipment and vehicle availability.

• Conducts internal and external inspection of vehicle to ensure proper functionality.

• Provides information and guidance concerning postal procedures, processes, schedules, costs, and regulations to assist customers and colleagues.

• Queries for data via telephone, computer, and/or written/oral communication.

• Refers non-routine inquiries to appropriate resource.

• May lead the work and provide guidance to co-workers on a project or intermittent basis to improve worker skills and maintain flow of work.

• Demonstrates how to operate postal equipment and explains work methods and procedures to assist in the training of new employees and/or cross-training of employees from other production areas.

Knowledges, Skills & Abilities:

• Knowledge of postal service procedures and regulations.

• Knowledge of automated and manual postal equipment operations and service requirements.

• Knowledge of the principles, practices, and equipment used in postal operations.

• Knowledge of Federal and State postal rules, regulations, zip codes, and rates.

• Knowledge of private postal curriers' rules and regulations.

• Knowledge of customer service methods and techniques.

• Knowledge of basic vehicle operations.

• Knowledge of basic computer applications.

• Knowledge of postal service processing systems.

• Knowledge of safety rules and regulations associated with processing mail.

• Ability to communicate effectively with customers.

• Ability to lift and carry heavy parcels and sacks.

• Ability to determine facts, detect errors, and resolve problems.

• Ability to follow written instructions.

• Ability to establish and maintain effective working relationships.

• Ability to recommend and provide input on procedures and work methods.

• Ability to maintain production and service delivery records.

• Ability to follow route instructions and delivery schedules.

• Ability to operate postal service equipment.

• Ability to route and schedule mail delivery.

• Ability to drive a delivery truck.

MINIMUM QUALIFICATIONS:

• Six (6) months of delivery or related driving experience with preference given to those with customer service and mailroom experience.

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS:

• Possession of a valid Maine driver's license with a clean driving record.