About the team
You will join a brand new team that is at the center of Zillow's efforts to improve the future of home selling for our customers. This team will be responsible for establishing and developing best-in-class operations for residential real estate transactions, central to our mission to make the process of buying or selling a home a consumer-friendly, state of the art experience that can be launched with just the click of a button.
About the role
The Recording Specialist is responsible for using our electronic recording system or mail away recording process to send, track, and confirm proper recordation of mortgages, deeds, lien releases, etc. Ensuring that each document is recorded quickly is a critical. This position will track any rejected recording documents, fully understand why the recording package was rejected, and create documentation to ensure that recording issues are not repeated.
An ideal candidate has experience managing documents and checks in a complex, high-volume organization. Part of a team that does not let work pile up. In this role a keen eye for details, , working with a sense of urgency because time is of the essence, and strong accountability to customer service.
Responsibilities include but are not limited to:
Combine documents into a recording package.
Perform quality control review of all documents in the recording package.
Complete all documents to perfect the recording package to ensure quick recording
Record documents through SimpliFile electronic recording platform
Ship packages of recording documents to local county offices
Track and continually follow up with counties and other government agencies to obtain recording confirmation
Log recordation data into the system
Manage daily work activity using tasks generated in the operating system
Work with funders to void and reissue recording checks
Assist with the creation of training material to provide feedback loop to Escrow Administrators and Escrow Officers
Log on to county recording websites to compile recording requirements for each county
Follow all operating procedures and assist in developing or updating SOP documents
This role has been categorized as an Office position. "Office" employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
Who you are
You have worked for a large title underwriter, title agent, or mortgage lender. You are very focused on customer satisfaction. You have interacted with consumers in resolving escalated issues and you are very comfortable talking on the phone. You know your main job is to make our consumers happy even while working out complex issues. You carry yourself professionally and represent Zillow Offers and Zillow Group both internally and externally.
Great phone etiquette and strong desire to help resolve client issues
Working knowledge of closing and legal documents
Possess an understanding the recording process
Experience working in a centralized high-volume title or lending operation
Self-motivated with an ability to multitask
Familiarity with ResWare helpful
High school degree; paralegal degree a plus
Get to know us
Zillow Group, the largest portfolio of real estate brands on mobile and the web, is building a safe, on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow's businesses to find and get into their next home with speed, certainty and ease.
We are on a mission to help people unlock their next chapter and are building transformational tools and services that create an on-demand real estate transaction experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help them finish it - and no matter what job you're in, you will play a critical role in making this vision a reality.
At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Human Rights Campaign (HRC) Corporate Equity Index, Fortune Best Workplaces for Technology, Fortune Best Workplaces for Millennials, Fortune Best Workplaces for Parents, Fatherly's Best Workplaces for New Dads, JUST Capital 100 Company, and the Bloomberg Gender Equality Index constituent.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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