Under the supervision of the Post FundingOperations Manager, the Investor Delivery Pipeline Manager act as the mainpoint of contact with Warehouse Lenders, Document Custodians, Sub-servicers,and Investors on post funding issues to ensure timely and accurate purchases.
Job Functionsand Responsibilities:
To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily.
Prompt response to incoming calls, e-mails and all communications from Warehouse Lenders, Document Custodians, Sub-servicers, Investors and internal employees
Proactive response and support of Warehouse Lenders, Document Custodians, Sub-servicers, Investors and internal employees
Collaborate with Operations, Sales, and Partners to resolve all loan-level conditions
Works closely with Secondary Marketing, Warehouse Lender, Document Custodian, Investors, and Sub-servicers in fulfilling GNMA pool settlements
Provide regular updates on pipeline, collateral exceptions, GNMA pool issuance, and conditions
Assist in gathering all forms and conditions required to purchase the loan and perform follow up as needed
Collaborate with staff and management to find solutions on escalated conditions
Manage loans by utilizing HELOS, Doc Velocity, Imagen, emails, comments, external websites
Develop and document all processes and systems necessary to achieve departmental goals
Review and analyze documentation for completeness and compliance with internal and external regulatory guidelines
Review all required reports and inspections to ensure compliance with Investor and FHA guidelines
Monitor and utilize MERS on a daily basis for registration validation and servicing transfers
Maintain high level of customer service and communication with Partners and other departments
Manages Post Closing customer service phone calls and emails
Cross-train in all positions to build knowledge and experience
Performs other duties as assigned
Adhere to Liberty's Service Philosophy and Standards
To perform this job successfully, an individualmust have the following education and/or experience:
High School Diploma, GED or military equivalent
Two to four years related experience or equivalent preferred
High school diploma or GED equivalent
Thorough working knowledge of real estate documentation, policies, compliance and procedures
3 years of pipeline management experience in the mortgage industry, preferably with reverse mortgages.
Ability to manage multiple projects simultaneously
Strong computer skills
Communication skills that can build internal and external relationships, such as with Investor Partners, Operations, Sales and Management
Exceptional organizational skills and operational focus
Knowledge of customer service standards and procedures
Ability to prepare routine administrative paperwork, including the development and maintenance of files and records
Experience in mortgage operations preferred
Proficient computer skills including proficiency in Microsoft Word, Excel and Outlook
Training / Licensing Requirements:
Who We Are
Liberty Reverse Mortgage is one of the largest and most experiencedreverse mortgage lenders in the U.S. For over fifteen years, we'vedelivered education, home equity solutions, and personal care to over 60,000senior homeowners and over 1,000 mortgage partners. Headquartered inRancho Cordova, CA, Liberty provides reverse mortgage solutions including HomeEquity Conversion Mortgages (HECM) and proprietary reverse mortgage loans toretail consumers, wholesale, and correspondent partners.
Liberty wasrecently named one of the Best Mortgage Companies to Work for by NationalMortgage News for 2019. When you join Liberty, you join a culture whichis Vibrant, Inclusive and Cares for you and your community. Every day, westrive to foster a culture where all our team members are respected, valued andempowered. Liberty employees are passionate about customer service,committed to teamwork and dedicated to success. The atmosphere isfast-paced and challenging - and there are plenty of opportunities to grow yourcareer, whether you're pursuing management, learning multiple disciplinesand/or becoming a subject matter expert in your field. We believe inempowering our employees to explore new ideas, take initiatives for change, andcontinuously improve our performance. And, as part of the Liberty family,you'll build long-term relationships in your career here.
Ocwen and itssubsidiaries are proud to be equal opportunity workplaces. We are committed toequal employment opportunity regardless of race, color, ancestry, religion,sex, national origin, sexual orientation, age, citizenship, marital status,disability, gender identity or Veteran status. If you have a disability orspecial need that requires accommodation, please let us know.
Primary Location: US-CA-Rancho Cordova
Work Locations: Rancho Cordova
Job: Mortgage Operations
Organization: US Business Unit
Job Posting: Mar 23, 2020, 11:24:36 PM
Ocwen Financial Corporation