Post Acute Care Program Manager

Dignity Health Phoenix , AZ 85002

Posted 4 months ago


Dignity Health, one of the nation's largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at You can also follow us on Twitter and Facebook.


Job Summary:

Reporting to Post-Acute Care Operations Manager, this position leads on-site management of risk-based initiatives (i.e. Bundle Payment) and post-acute care (PAC) strategies in the management of patient transitions of care throughout the care continuum. This position is aligned closely with the Strategy and Population Health departments. The position oversees a mix of clinical, operational, and business activities related to PAC partnerships, working closely with post-acute providers as well as those we partner with to facilitate care for our patients in the post-acute setting. This position also communicates with Physicians, Nursing, Care Coordination, Community Health staff to ensure a seamless transition of care for our patients.

From a business prospective, this role is responsible for the overall performance of risk-based initiatives including Episode Payment Models including Mandatory Bundles and BPCI. This position requires full understanding and active participation in fulfilling the Mission of Dignity Health and the specific Market/s it supports. This employee shall support overall strategic plans, goals, and direction of the quality improvement /process improvement activities. It is expected that the employee will demonstrate behaviors and attitude consistent with Dignity Health core values and humankindness philosophies.

Dignity Health and Sponsoring congregations are committed to furthering the healing ministry of Jesus. Resources are dedicated to: delivering compassionate, high-quality, affordable health services; serving and advocating for our sisters and brothers who are poor and disenfranchised; and collaborating with others in the community to improve the quality of life.

This position reports to the Post-Acute Care Operations Manager

Core Duties:

  • Manages and works closely with PAC partners in the management of identified patient populations. Oversees a mix of clinical, operational, and business activities related to that partnership

  • Establishes an operational plan for service based upon mission and strategies of the PAC Program initiatives

  • Develops; revises; reviews as needed all policies and procedures for program initiatives including BPCI, Mandatory Bundles, and other Episode Payment Models (EPM) ensuring regulatory compliance

  • Identifies and implements specific program goals including high priority case management redesign efforts required to improve performance in the following areas: Skilled Nursing Facility (SNF) utilization; SNF Length of stay (LOS); and readmissions reduction

  • Develop written reports and makes oral presentations of analytic results including articulation of objectives, roles, and initiative outcomes

  • Compile and formats information from appropriate sources for the development of service area and hospital performance and quality improvement processes including the development and management of the preferred provider network, strategy operation plans, etc. to achieve operational and program goals

  • Works closely with and in partnership with PAC Providers, navihealth Care Coordinators, Case Managers, Case Management associates, and other clinical staff who are focused on PAC program in order to ensure that patients care transitions from acute care to post-acute care are seamless

  • Coordinates and oversees multi-disciplinary team meetings

  • Designs and coordinates formal and informal PAC program training sessions

  • Assesses, reports, and communicates program status on a periodic basis to all program stakeholders

  • Coordinates and oversees multi-disciplinary team meetings

  • Organizes environment of care plan to ensure safe, infection-free, and efficient care for patients, visitors, and employees

  • Develops and uses a system to continuously evaluate and address internal and external customer concerns/ grievances

  • Requires:

  • A passion for improving healthcare; demonstrating the ability to lead and manage complex projects that are strategic in nature and scope

  • experience/knowledge of moving patients from acute to post-acute settings; current clinical knowledge and experience, particularly with the senior population

  • the ability to collaborate and motivate other healthcare providers; strong/effective problem solving skills

  • experience with performance measurement, outcome analysis, monitoring tools

  • computer skills

  • excellent oral and written skills

  • excellent organizational skills with demonstrated ability to complete projects timely and within budget

  • pro-active/effective team leadership skills.


Minimum Qualifications:

  • Bachelor degree in nursing, social work, or healthcare/business required (or equivalent experience).

  • Five (5) years acute care hospital and/or post-acute care experience.

Preferred Qualifications:

  • License in a Health Related Field desirable.
  • RN highly desired.
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Post Acute Care Program Manager

Dignity Health