Position Summary Returns & Document Control Coordinator

Coast Personnel Services Richmond , CA 94801

Posted 3 weeks ago

  • Responsible for logging and processing equipment and part returns. Communicate return issues internally as needed to resolve issues and maintain customer satisfaction. Document control responsibilities include maintaining documentation of standard operating procedures, product specifications, product complaints, certifications, and other facility and corporate documentation and reporting responsibilities.
  • Essential Job Duties
  • Process product returns, including outside vendor repairs.
    • Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives.
    • Handle the day-to-day RMA Receiving activities based on production requirements.
    • Assist Customer Service with RMA Authorization processing as needed.
    • Negotiate and facilitate the return of non-conforming material.
    • Work closely with internal departments such as Operations, Technical Support, Quality and Engineering as required.
    • Maintain and update process documentation on a regular basis; Creating new documents as required.
    • Utilize QuickBooks and/or other software tracking solutions relevant to the position.
    • The above statements reflect a general detail of the job, and shall not be considered a thorough description of all duties inherent in the job.
  • Job Requirements and Qualifications
  • Associates Degree in Business or similar required.
    • 1-3 years’ administrative experience.
    • 1-3 years’ RMA experience preferred.
    • 1-3 years’ document control experience preferred.
    • Ability to be stationary and complete repetitive tasks for significant periods of time.
    • Strong experience with QuickBooks or other software tracking solutions required.
    • Strong experience with Microsoft Suite required (Outlook, Excel, Word).
  • Competencies Required
  • Adaptability
  • Earning Trust
  • Decision Making
  • Planning & Organizing
  • Applied Learning
  • Continuous Improvement
  • Initiating Action
  • Quality Orientation
  • Customer Focus
    • Collaborating
    • Managing Conflict
    • Tech Prof/Know & Skill
    icon no score

    See how you match
    to the job

    Find your dream job anywhere
    with the LiveCareer app.
    Mobile App Icon
    Download the
    LiveCareer app and find
    your dream job anywhere
    App Store Icon Google Play Icon
    lc_ad

    Boost your job search productivity with our
    free Chrome Extension!

    lc_apply_tool GET EXTENSION

    Similar Jobs

    Want to see jobs matched to your resume? Upload One Now! Remove
    Fire Control Specialist (13J)

    Army National Guard

    Posted Yesterday

    VIEW JOBS 2/21/2020 12:00:00 AM 2020-05-21T00:00 13J Fire Control Specialist Job ID: 1211691 Job Views: 42 Location: RICHMOND, California, United States ZIP Code: 94804 Job Category: Heavy Weapons Posted: 02.18.2020 Age Requirements: Must be between the ages of 17 and 35 Job Description JOINT Automated Systems are tools that help provide strategic coordination and situational awareness at the tactical levels of combat. As a Fire Control Specialist, your primary responsibility will be to integrate and process information from multiple users by utilizing the JOINT system and other automated systems used by the Army National Guard. Job Duties * Operate communications systems * Primary tactical data system operations * Database management * Fire mission processing Some of the Skills You'll Learn * Computing target locations * Operating gun, missile, and rocket systems * Artillery tactics Helpful Skills * Interest in cannon and rocket operations * Physically and mentally fit to perform under pressure * Ability to multitask * Capable of working as a team member Through your training, you will develop the skills and experience to enjoy a civilian career in computer programming or telecommunication. Earn While You Learn Instead of paying to learn these skills, get paid to train. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for a Fire Control Specialist requires 10 weeks of Basic Combat Training and seven weeks of Advanced Individual Training with on-the-job instructions. Part of this time is spent in the classroom and part in the field under simulated combat conditions. Benefits/Requirements Benefits * Paid training * A monthly paycheck * Montgomery GI Bill * Federal and State tuition assistance * Retirement benefits for part-time service * Low-cost life insurance (up to $400,000 in coverage) * 401(k)-type savings plan * Student Loan Repayment Program (up to $50,000, for existing loans) * Health care benefits available * VA home loans * Bonuses, if applicable * Most non-prior service candidates will earn between $200 and $250 per drill weekend, subject to change Requirements * Military enlistment in the Army National Guard * Must be at least a junior in high school, or have a high school diploma or a GED certificate * Must be between the ages of 17 and 35 * Must be able to pass a physical exam and meet legal and moral standards * Must meet citizenship requirements (see NATIONALGUARD.com for details) Requires military enlistment. Programs and benefits are subject to change. Ask your Army National Guard recruiter for the most up-to-date information. Actual MOS assignment may depend on MOS availability. This position may qualify for a bonus, ask your National Guard recruiter for the most up-to-date information. Army National Guard Richmond CA

    Position Summary Returns & Document Control Coordinator

    Coast Personnel Services